Tyson Leonard
Panama City,FL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
General Manager
Mercer Hospitality
01.2022 - Current
- Interacted well with customers to build connections and regular customers.
- Recruited, hired, and trained all new staff members.
- Collaborated effectively with cross-functional teams on large orders from multiple restaurants.
- Monitored daily cash discrepancies, inventory shrinkage and managed tip outs.
- Managed scheduling for 3 restaurants.
- Managed and ordered all alcohol for 3 restaurants.
- Worked shift and covered for employees when needed.
- Drove successful execution of numerous large-scale events/promotions.
Bar Manager
Slapsticks Cue And Brew
01.2019 - 01.2022
- Followed strict recipes and drink measurements to minimize product used.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Improved customer service rankings by resolving issues quickly and accurately.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Designed special martini and cocktail menu.
Server/Bartender
Bonefish Grill
01.2014 - 01.2019
- Cultivated relationships and creating regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained clean and orderly dining areas for an enjoyable guest experience.
Education
High School Diploma -
Bay High School
Panama City, FLSkills
- Inventory Control
- Revenue Generation
- Staff Management
- Effective leader
- Alcohol Knoledge
- Staff Training
- Labor Cost Controls
- Staff Scheduling
- Budget Allocation
- Decision-Making
- Vendor Sourcing
- Employee Relations
Timeline
General Manager
Mercer Hospitality
01.2022 - Current
Bar Manager
Slapsticks Cue And Brew
01.2019 - 01.2022
Server/Bartender
Bonefish Grill
01.2014 - 01.2019
High School Diploma -
Bay High School
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