Tyson Lowe
Clarksburg,MD
Summary
Team-oriented and methodical Technical Assistant with strong attention to detail and good multitasking skills. Specializing in Sharepoint providing technical and procedural guidance to team to enhance productivity and increase work accuracy.
Proficient in Microsoft Automate and small application development. Hardworking and driven to work quickly and effectively on projects in all types of environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Talented Administrative professional with background knowledge of Microsoft Excel and Microsoft Teams software.
Overview
26
26
years of professional experience
Work History
Technical Assistant
Watchtower Bible & Tract Society Of New York
Patterson, NY
01.2018 - 09.2021
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Manager
Watchtower Bible & Tract Society Of New York
Patterson, NY
01.2013 - 09.2021
- Maximized performance by monitoring daily activities and mentoring over 30 team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs and increase productivity by 20%.
- Accomplished multiple tasks within established timeframes.
- Prepared and recommended long-range plans for development of department personnel.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Secretary
Watchtower Bible & Tract Society Of New York
Patterson, NY
05.2009 - 07.2013
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to over 25 emails per day and other correspondence to facilitate communication and enhance business processes.
- Drafted 5 agendas per week recorded minutes and created documents for meetings.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
- Implemented paperless filing system for 2 departments.
Trainer
Watchtower Bible & Tract Society Of New York
Patterson, NY
07.2005 - 11.2009
- Scheduled and taught over 20 class and online courses to increase learning opportunities.
- Gathered and organized supplementary material to support structured lessons.
- Assessed student needs to develop effective training plans.
- Mentored new hires, resulting in stronger staff development and increased productivity by 15%.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Educated clients on at-home methods to reach and maintain goals, crafting plans for long-term success.
- Eliminated process gaps by implementing new methods of standardized training.
Master Stylist
Watchtower Bible & Tract Society Of New York
Patterson, NY
12.2004 - 08.2009
- Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
- Shampooed, cut and colored over 50 clients per week using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
- Sanitized workstation and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
- Welcomed customers to salon and identified preferences by asking pointed questions.
- Scheduled customer appointments and rearranged individual time slots to meet demand increased productivity by 40%.
- Completed in-home services for elderly clients unable to travel to salon.
Education
Certified Professional Coder- A - Medical Coding
Medical Coding Academy
Arlington, TX02.2022
Cosmetology - Cosmetology Education
Bedford Science And Technology Center
Bedford, VA07.2003
High School Diploma -
Liberty High School
Bedford, VA07.2003
Skills
- Media and recording options
- Customer or student assistance
- Reference research
- Technical Support
- Spreadsheets
- Web Application Development
- Administrative skills
- Project planning
- Business administration
- 20 WPM typing speed
- Logistics understanding
- Document processing
Languages
American Sign Language
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Technical Assistant
Watchtower Bible & Tract Society Of New York
01.2018 - 09.2021
Manager
Watchtower Bible & Tract Society Of New York
01.2013 - 09.2021
Secretary
Watchtower Bible & Tract Society Of New York
05.2009 - 07.2013
Trainer
Watchtower Bible & Tract Society Of New York
07.2005 - 11.2009
Master Stylist
Watchtower Bible & Tract Society Of New York
12.2004 - 08.2009
Certified Professional Coder- A - Medical Coding
Medical Coding Academy
Cosmetology - Cosmetology Education
Bedford Science And Technology Center
High School Diploma -
Liberty High School
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