TYSON LYLES
Remote,GA
Summary
Innovative administrative professional with 5+ years of experience in claims processing, scheduling, and client coordination. Skilled in managing workflows, maintaining 99% record accuracy, and improving customer satisfaction through multitasking, communication, and leveraging technology in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Client Coordinator
Conduent
12.2022 - 01.2025
- Scheduled and confirmed over500 examinations monthly using IME database systems, ensuring98% on-time completion rates
- Communicated appointment details, physician CVs, and changes with clients and stakeholders, achieving a95% client satisfaction score
- Coordinated and ensured the receipt of medical records prior to examinations, reducing delays by20%
- Prepared and sent daily exam notification letters, maintaining100% accuracy in documentation
- Facilitated ancillary services, including interpretation and transportation, meeting client-specific needs with a100% fulfillment rate
Administrative Assistant
Anthology
02.2020 - 12.2022
- Organized and maintained client records, ensuring all required documentation was included in charts, with a99% accuracy rate
- Created detailed cover letters summarizing client-specific questions and issues, supporting timely provider responses
- Collaborated with accounting to submit invoices and process pre-payments, reducing processing errors by15%
- Responded promptly to over100 weekly inquiries via phone, email, and fax, improving response times by25%
- Assisted satellite offices with operational support, ensuring continuity of service during peak periods
Clerical Support Specialist
Kelly Services Global
02.2017 - 02.2020
- Arranged lodging and transportation for out-of-town examinees, successfully coordinating over50 travel plans monthly
- Processed mail, deliveries, and shipments daily, maintaining a100% on-time processing rate
- Participated in training activities to improve workflows, contributing to a10% increase in team productivity
- Managed cancellations and rescheduling of services, minimizing client inconvenience and maintaining a90% retention rate
- Ensured accurate data entry in client records and reporting systems, achieving a99% compliance rate with company standards
Education
Bachelor’s in Science -
American College of Healthcare Science
Portland, OR05.
High School Diploma -
Kendrick Hight School
Columbus, GA05-2011
Skills
- Appointment Scheduling (Calendly, IME Systems)
- Claims Processing and Coordination
- Client and Physician Communication
- Administrative and Clerical Support
- Records Management and Reporting
- Microsoft Office Suite (Excel, Outlook)
- Database and Document Management
- Customer Service
- Time management expertise
- Medical Examination
Timeline
Client Coordinator
Conduent
12.2022 - 01.2025
Administrative Assistant
Anthology
02.2020 - 12.2022
Clerical Support Specialist
Kelly Services Global
02.2017 - 02.2020
Bachelor’s in Science -
American College of Healthcare Science
High School Diploma -
Kendrick Hight School
Similar Profiles
Ciana BurnettCiana Burnett
Financial Services Representative at ConduentFinancial Services Representative at Conduent
Shevene NelsonShevene Nelson
Customer Service Representative at ConduentCustomer Service Representative at Conduent
Visal P.VVisal P.V
Financial Analyst at ConduentFinancial Analyst at Conduent