Tyson McClain
Horn Lake,MS
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Results-driven Sales Account Manager, accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Medicare Sales Representative
Assurance IQ, LLC
10.2019 - 12.2023
- Enhanced customer satisfaction by addressing and resolving Medicare-related inquiries promptly and accurately.
- Increased sales revenue by consistently meeting and exceeding monthly targets for new enrollments.
- Streamlined application processes for potential clients, resulting in improved client acquisition rates.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Analyzed customer needs to provide customized insurance solutions.
- Provided exceptional customer service during annual enrollment periods, assisting clients with plan changes or updates as needed.
- Leveraged CRM tools for efficient tracking of client interactions, ensuring timely follow-ups and effective communication throughout the sales cycle.
Retail Relationship Banker
Woodforest Bank Financial Services
07.2009 - 01.2011
- Boosted customer satisfaction by providing exceptional service and addressing client needs promptly.
- Retained existing clients and attracted new ones through personalized financial product recommendations.
- Collaborated with other team members to deliver seamless banking experiences for customers.
- Identified opportunities for cross-selling products, leading to increased revenue for the bank.
- Resolved customer issues effectively, maintaining a high level of professionalism and empathy throughout interactions.
- Assisted in training new hires, sharing best practices and imparting valuable industry knowledge.
- Contributed to the achievement of sales targets by proactively identifying potential leads within the branch network.
- Supported community initiatives as a representative of the bank, fostering positive brand awareness in local markets.
Sales Manager
Valued Services, LLC
04.2007 - 12.2008
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
Master of Arts - Film And Video Production
Full Sail University
Winter Park, FL06.2014
Master of Education - American History
Mississippi Valley State University
Itta Bena, MS06.2012
Bachelor of Science - Human Services Management
Indiana Institute of Technology
Fort Wayne, IN05.2009
Skills
- Cold Calling Expertise
- Eligibility Determination
- Enrollment Processing
- Performance Tracking
- Organizational skills
- Problem-solving abilities
- Excellent communication
- Conflict resolution
- Goal setting
- Computer literacy
- Up-selling techniques
- Strong presentation skills
References
References available upon request.
Timeline
Medicare Sales Representative
Assurance IQ, LLC
10.2019 - 12.2023
Retail Relationship Banker
Woodforest Bank Financial Services
07.2009 - 01.2011
Sales Manager
Valued Services, LLC
04.2007 - 12.2008
Master of Arts - Film And Video Production
Full Sail University
Master of Education - American History
Mississippi Valley State University
Bachelor of Science - Human Services Management
Indiana Institute of Technology
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