Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyson McCoy

Muncie,IN

Summary

[Job Title] with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments. Award-winning customer support professional who has advanced quickly in all positions. Motivated to perform at peak levels and meet company goals. [Job Title] proficient in supporting hardware and software issues for [Computer System] . Specializes in troubleshooting [Product type] and [Product type] . Dedicated [Job Title] experienced in network and user support, troubleshooting and software analysis. Technical Customer Service Specialist with the capacity to quickly learn and synthesize new networking technologies.

Overview

2
2
years of professional experience

Work History

Technical Support Representative

Concentrix
Daleville, Indiana, United States
07.2014 - 08.2016
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Provided base level IT support to non-technical personnel within the business.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Resolved problems with malfunctioning products.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Activated accounts for clients interested in new services.

Education

GED - undefined

Muncie central
2008

Skills

  • Customer service expert
  • Skilled at mediation
  • Fast learner
  • Skilled multi-tasker

Timeline

Technical Support Representative

Concentrix
07.2014 - 08.2016

GED - undefined

Muncie central

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Tyson McCoy