Tyson McCoy
Muncie,IN
Summary
[Job Title] with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments. Award-winning customer support professional who has advanced quickly in all positions. Motivated to perform at peak levels and meet company goals. [Job Title] proficient in supporting hardware and software issues for [Computer System] . Specializes in troubleshooting [Product type] and [Product type] . Dedicated [Job Title] experienced in network and user support, troubleshooting and software analysis. Technical Customer Service Specialist with the capacity to quickly learn and synthesize new networking technologies.
Overview
2
2
years of professional experience
Work History
Technical Support Representative
Concentrix
Daleville, Indiana, United States
07.2014 - 08.2016
- Installed software, modified and repaired hardware and resolved technical issues.
- Provided base level IT support to non-technical personnel within the business.
- Identified and solved technical issues with a variety of diagnostic tools.
- Resolved problems with malfunctioning products.
- Followed up with clients to ensure optimal customer satisfaction.
- Activated accounts for clients interested in new services.
Education
GED - undefined
Muncie central
2008
Skills
- Customer service expert
- Skilled at mediation
- Fast learner
- Skilled multi-tasker
Timeline
Technical Support Representative
Concentrix
07.2014 - 08.2016
GED - undefined
Muncie central