Tyson Paulis
Cypress,CA
Summary
Dynamic CEO with a proven track record at AAA Pallet, driving substantial business growth through strategic visioning and operational excellence. Expert in crisis management and financial acumen, I fostered a positive work culture, enhancing employee motivation and retention. Successfully negotiated partnerships, resulting in new revenue streams and increased sales growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CEO President/Senior Operational Manager
AAA Pallet
01.2018 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Managed over 100 incoming daily calls, emails and faxes from customers and employees.
Operational Manager
Chapman and Garden Grove RV Storage Facilities
01.2014 - 01.2017
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
- Mentored 5 staff members on best practices, fostering a culture of continuous improvement within the organization.
- Streamlined operational processes by implementing efficiency improvements and reducing waste.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Raised property accuracy and accountability by creating new automated tracking method.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.c
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Customer Service Representative
Honda Financial Services
03.2012 - 12.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Operational Manager
Low Price Auto Glass
05.2005 - 04.2012
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Optimized inventory management strategy through accurate forecasting and demand planning methodologies.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Warehouse Worker
Naval Weapons Station Seal Beach
04.2006 - 09.2009
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Education
Bachelor of Science - Criminal Justice
California State University, Fullerton
Fullerton, CA05-2010
Skills
- Effective decision making
- Operational excellence
- Strategic visioning
- Crisis management
- Global perspective
- Financial acumen
- Leadership and people development
- Employee motivation and performance
- Sales growth
- Strategic partnerships
- Effective multitasking
Certification
OSHA Forklift Certification and Certifier
Languages
Arabic
Aramaic
Spanish
Timeline
CEO President/Senior Operational Manager
AAA Pallet
01.2018 - Current
Operational Manager
Chapman and Garden Grove RV Storage Facilities
01.2014 - 01.2017
Customer Service Representative
Honda Financial Services
03.2012 - 12.2013
Warehouse Worker
Naval Weapons Station Seal Beach
04.2006 - 09.2009
Operational Manager
Low Price Auto Glass
05.2005 - 04.2012
Bachelor of Science - Criminal Justice
California State University, Fullerton
Similar Profiles
Pearl NolascoPearl Nolasco
Receptionist at Frausto Pallet Racks Inc.Receptionist at Frausto Pallet Racks Inc.
Ignatius SmithIgnatius Smith
Supervisor /Warehouse Forklift Operator at Yancey PalletSupervisor /Warehouse Forklift Operator at Yancey Pallet
Rajvir KaurRajvir Kaur
Database Analyst at Jatinder Prime PalletDatabase Analyst at Jatinder Prime Pallet
Ashley ToloAshley Tolo
REGISTERED NURSE- PRE ADMISSIONS REHAB SPECIALIST at Rancho Los Amigos National Rehabilitation CenterREGISTERED NURSE- PRE ADMISSIONS REHAB SPECIALIST at Rancho Los Amigos National Rehabilitation Center
Rosita WisemanRosita Wiseman
Senior Talent Acquisition Partner at Lakeshore Learning MaterialsSenior Talent Acquisition Partner at Lakeshore Learning Materials