Tyson Pines
Summary
Resourceful and strategic professional with extensive experience in logistics and business development. Expert in leading high-stakes initiatives, managing multi-million-dollar projects, and driving significant improvements in operational workflows and financial performance. Highly adept at cultivating partnerships and providing innovative solutions for complex client management and risk mitigation challenges. Exceptional communicator and team leader, known for a proactive approach that consistently exceeds performance metrics in dynamic and demanding environments. Eager to leverage these skills and experiences in a new role at CEVA Logistics.
Overview
3
3
years of professional experience
Work History
Customer Relations Specialist
Wisenbaker-Order Logistics Inside Sales Department
San Antonio-Houston, TX
04.2022 - 07.2023
- Managed and cultivated relationships with builders and purchasing agents, acting as the primary internal/external contact for established accounts. Spearheaded communications and coordination throughout the new home construction process for seven high-value accounts, guaranteeing adherence to home closing deadlines. Successfully maintained quarterly revenues ranging from $400,000 to $2 million for each account.
- Implemented and communicated price quotes to each account's purchasing department, facilitating the timely and accurate fulfillment of various materials, including cabinets, flooring, countertops, window coverings, and sinks, based on material lead times to ensure an efficient process.
- Handled client inquiries and concerns, devising tailored solutions to ensure satisfaction and reduce complaints by 50%. Oversaw final selections, managed change orders, and deadlines, while also updating and collaborating with internal warehouse, field managers, cabinet design, and expediting personnel.
- Participated in internal meetings to assess recurring issues, address customer concerns, and identify opportunities for business growth, providing detailed reports to the Inside Operations Manager and General Manage
- Oversaw daily scheduling reports for product installations for our clients, averaging over 200 installs per month
Supply Chain Logistics Manager
Walmart Distribution
New Braunfels, TX
02.2022 - 04.2022
- Spearheaded optimization initiatives in order fulfillment processes, utilizing Oracle's inventory management module to ensure accurate stock levels and meet customer demands promptly. Achieved a 20% increase in order fulfillment efficiency through strategic implementation, facilitating timely product delivery to Walmart stores.
- Implemented rigorous contentious training programs via Bamboo Rose's collaborative platform to educate and empower a team of 50-100 overnight associates. Closely monitored performance and provided hands-on supervision, maintained strict adherence to quality and safety standards, resulting in zero compliance issues and accurate documentation.
- Utilized Retail Link's analytics capabilities to analyze order fulfillment metrics and identify enhancement opportunities. Highlighted data-driven strategies to streamline order processing, resulting in a 15% reduction in order cycle times and enhanced accuracy.
- Collaborated with internal stakeholders and departments to develop tailored order fulfillment solutions aligned with Walmart's strategic objectives. Used ERP data to track key KPIs and drive continuous improvement, ensuring operational excellence and cost-effectiveness.
Business Development Manager
Twin Truck and Equipment
Abilene, TX-Travel
01.2020 - 02.2022
- Initiated as a sales assistant, conducting 60+ cold calls daily, executing data entry, creating invoices, and managing payments.
- Created and implemented a nationwide industrial equipment inventory system, significantly increasing operational efficiency.
- Managed sales of specialized equipment for the oilfield, fracking, procurement, and construction industries, including but not limited to Mack trucks, drilling rigs, and fracking units, efficiently responding to market demands.
- Reported on performance metrics and KPI tracking systems, resulting in substantial revenue growth over two years.
- Launched sales efforts in 2020, driving a substantial increase in sales by 2022 and achieving $28 million in revenue, boosting overall sales figures.
- Increased repeat business through excellent customer service and effective marketing strategies, including conducting post-sales follow-ups, website creation, and eCommerce strategies.
- Led successful auctions in collaboration with various auctioneer companies for onsite and online sales, optimizing revenue generation.
- Managed fleet operations of sold equipment to buyers overseas and nationally.
- Managed budgets in collaboration with the company President & COO, analyzing previous purchases and forecasting future requirements.
- On call 24/7
Logistics Operations Manager
Twin Metal Processors
Abilene, TX-Travel
01.2020 - 02.2022
- Orchestrated intricate heavy haul logistics for the seamless transport of excavators, torches and various equipment ensuring timely and secure relocations to increase project efficiency.
- Negotiated and secured logistics partnerships, coordinating with reliable drivers for the cost-effective transport of essential equipment, including flatbed trailers, bulk freight, heavy haul trucks, LTL freight, and specialized handling.
- Managed the logistics of rented equipment by liaising with rental companies for the timely procurement of necessary machinery and supplies, ensuring smooth operation.
- Utilized Scrap Connect to monitor drivers’ routes systematically, analyzing delivery times and efficiency to optimize project logistics.
- Supervised a team of 5-25 torch/excavator operators at contracted salvage yards, overseeing weight ticket creation, bill of ladings, data collection, and the maintenance of production volume and equipment.
- Managed the national inventory for incoming and outgoing equipment/materials, overseeing three onsite warehouses and multiple leased yards
- Conducted regular audits of warehouse operations and inventory clerks to ensure accuracy in inventory counts.
- Demonstrated unwavering commitment to project success and operational excellence by being on call 24/7.
Education
Bachelor of General Studies in Economics, Data Analytics & Mass Communication -
Texas State University
San Marcos, TX12.2020
Skills
- Client Relationship Management
- Process Optimization
- Database Management
- Statistical Analysis
- Data Visualization
- Quality Assurance
- Cross-Functional Collaboration
- Inventory Optimization
Affiliations
- Deans List 2020
Timeline
Customer Relations Specialist
Wisenbaker-Order Logistics Inside Sales Department
04.2022 - 07.2023
Supply Chain Logistics Manager
Walmart Distribution
02.2022 - 04.2022
Business Development Manager
Twin Truck and Equipment
01.2020 - 02.2022
Logistics Operations Manager
Twin Metal Processors
01.2020 - 02.2022
Bachelor of General Studies in Economics, Data Analytics & Mass Communication -
Texas State University
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