Tyson Ready
Herriman,UT
Summary
Experienced IT Specialist adept at completing projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments within strict deadlines.
Overview
11
11
years of professional experience
Work History
IT Specialist/Project Lead
Cambia Health Solutions
11.2013 - 01.2023
- Completed quarterly hardware refresh projects with strict deadlines while adhering to sensitive data policies.
- Supervised sensitive data and hardware disposal.
- Troubleshoot issues with accounts, security, software and hardware.
- Highest SLA in the department at over 98%.
- Create scripts to be used company wide for workstation imaging, backup processes and software integrity checks.
- Packaged and deployed software to end users via SCCM.
- Utilized Active Directory to add/remove users to required groups per security standards.
- Led highly visible projects annually.
- Partnered with department team members to identify and quickly address problems.
- Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy.
- Set up and managed team meetings.
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
- Met with Executives weekly to provide detailed project report and milestone updates.
Stock Broker/Technical Support Specialist
Etrade Financial
12.2011 - 08.2013
- Provided high-level technical support by resolving platform issues by phone, e-mail and web consistent with department and team service levels and goals.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved escalated calls from unhappy clients.
- Obtained required licensing to buy/sell stocks and other securities on behalf of clients.
- Provided direction and financial analysis to clients.
- High dollar transactions executed daily.
Education
No Degree - Network Administration
Southern Utah University
Cedar City, UTNetwork Administration
Florida Metropolitan University
Lakeland, FLHigh School Diploma -
Granger High School
West Valley City, UT06.1998
Skills
- Extensive experience in all areas of IT in enterprise environments
- Proficient with Windows & MacOS
- Daily use of SCCM, Powershell, Active Directory, Sailpoint, Remedy, Office365 and many more
- Excellent history collaborating with other departments and improving the relationship between IT and business sides
Additional Information
Many additional courses and certifications taken:
- Dell Tech Direct Certified
- AWS courses passed
- MS Office troubleshooting course completed
Timeline
IT Specialist/Project Lead
Cambia Health Solutions
11.2013 - 01.2023
Stock Broker/Technical Support Specialist
Etrade Financial
12.2011 - 08.2013
No Degree - Network Administration
Southern Utah University
Network Administration
Florida Metropolitan University
High School Diploma -
Granger High School
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