Tyson Rodgers
Clayton
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
The Home Depot
04.2021 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Barista
Starbucks
05.2019 - 09.2020
- From intuitive communication with customers referring to their orders, from carefully constructed assembly of a customers beverage, and also maintaining the bar so it would remain finely polished
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace for optimal productivity and safety.
Retail Sales Associate
Harris Teeter
05.2016 - 04.2018
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
Bachelors of Psychology - Psychology
Fayetteville State University
2023
Associate's degree - Psychology
Wake Technical Community College
2020
Skills
- Customer Support
- Microsoft Office
- Technical Support
- Sales
- Customer Service
- Data Evaluation
- Customer Service and Assistance
- Call Centers
- Customer Order Management
- Good Communication Skills
- Effective Written and Verbal Communication
- Collaborative Environments
Volunteering
Ballot Inspector 640 Nelson St, Durham, NC 27707 September 2022 to October 2022
I volunteered to be a Ballot Inspector for one of my Mother's work colleagues at the School Of Law in Durham.
It was all around a fun experience assisting voters with the Ballot, as well as learning tons of new things in the experience.
A news anchor also came out to video capture the voting scene, and I happened to be captured on live television.
Timeline
Customer Service Specialist
The Home Depot
04.2021 - Current
Barista
Starbucks
05.2019 - 09.2020
Retail Sales Associate
Harris Teeter
05.2016 - 04.2018
Bachelors of Psychology - Psychology
Fayetteville State University
Associate's degree - Psychology
Wake Technical Community College
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