Tyson Russell
Pensacola
Summary
Dynamic professional with a proven track record at Navy Federal Credit Union, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and financial transaction accuracy. Adept at fostering positive environments and developing strong rapport with clients, ensuring their financial wellbeing is prioritized.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
11.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Assistant Manager
Tuscan Oven
10.2020 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
GED -
Pace High School
Pace, FLSkills
- Customer service
- Relationship building
- Financial transactions
- Customer support
Timeline
Member Service Representative
Navy Federal Credit Union
11.2024 - Current
Assistant Manager
Tuscan Oven
10.2020 - 11.2024
GED -
Pace High School
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