Tyson Smith
Albany,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Patient Safety Sitter
Phoebe Putney Memorial Hospital
Albany, GA
01.2023 - 11.2024
- Monitor patient's safety and well-being, providing support and assistance as needed.
- Ensure that the patient is not at risk of harm or injury in any way.
- Provide companionship, comfort, and emotional support to patients.
- Observe patient behavior, document changes in condition and report observations to appropriate personnel.
- Encourage patient involvement in therapeutic activities such as physical therapy exercises or recreational activities.
- Maintain a clean and safe environment for the patient by following infection control protocols.
- Help reduce anxiety levels by remaining calm and reassuring during crisis situations.
- Communicate effectively with patients, families and healthcare professionals regarding the status of the patient's health condition.
Assistant Store Manager
Dollar General
Macon, GA
08.2022 - 03.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Coordinated with vendors to secure product availability at competitive prices.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
Customer Service Representative
Alorica
Macon, GA
01.2021 - 06.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Westside High School
Macon, GA05-2019
Skills
- Patient Monitoring
- Decision-Making
- De-Escalation Techniques
- Stress Tolerance
- Critical Thinking
- Active Listening
- Equipment Cleaning and Inspection
- Excellent Communication
- Teamwork and Collaboration
- Detail Oriented
- Time Management
- Conflict Resolution
- Task Prioritization
- Medical Terminology
- Financial Transactions
- EHR/EMR systems
Timeline
Patient Safety Sitter
Phoebe Putney Memorial Hospital
01.2023 - 11.2024
Assistant Store Manager
Dollar General
08.2022 - 03.2023
Customer Service Representative
Alorica
01.2021 - 06.2022
High School Diploma -
Westside High School
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