Tyson Tran
Customer Service Representative
Tomball,TX
Summary
- Enhanced client satisfaction by providing exceptional customer service, addressing concerns, and resolving issues efficiently to ensure a seamless experience.
- Demonstrated strong telephone communication skills, fostering positive relationships with clients and promoting repeat business.
- Managed office tasks, including data entry and appointment scheduling, contributing to smooth daily operations and increased team productivity.
- Built and maintained strong internal team relationships, supporting a collaborative environment that improved overall service quality.
- Proactively identified areas for improvement and implemented solutions, setting high standards for customer service and operational excellence.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Receptionist
T Nail Spa
05.2021 - Current
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Klein Cain HighSchool
10201 Spring Cypress Rd, Houston, TX 77070 08.2018 - 05.2022
Skills
Data entry
Telephone skills
File management
Office management
Time management
Customer service
Accomplishments
- Increased office productivity 7% by implementing numerous process improvements.
- Recognized by customers for expedient and effective service.
- Assisted management with the training of two new staff members.
Timeline
Receptionist
T Nail Spa
05.2021 - Current
High School Diploma -
Klein Cain HighSchool
08.2018 - 05.2022
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