Summary
Overview
Work History
Education
Skills
Timeline
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Tyson Williams

Carson,CA

Summary

CAREER SUMMARY

A reliable, self-sufficient dependable team player with strong communication and being a professional who focuses on time management and organization has helped me complete assignments and tasks efficiently. Having a solution-based mentality help me become a go-to person for optimum results.

Overview

11
11
years of professional experience

Work History

Team Lead

Mind Path Health
01.2021 - Current
  • Analyze the metrics, set specific monthly improvement goals, and share the analytics with the team to align on achieving those targets
  • Monitor team performance on workflows patient service and task assignments
  • Provide coaching to clinicians/ team members to ensure FO and clinical care are in sync with one another
  • Train front office staff on software systems (NextGen/8x8), create action plans, and do front office quarterly reviews
  • Establish and implement policies and procedures for front office staff to focus on a structured workflow
  • Connect with patients, resolve patient discrepancies, and settle uncollected debt
  • Patient conflict resolution - any issues patients may be experiencing I reach out and seek a solution
  • Monitor open encounters and confirm unbilled accounts, identify potential debt, and if so, resolve the issue
  • Collaborate with different departments to help with problem-solving issues.

Front Office Manager

Redondo Beach Hotel, 400 N Harbor
03.2016 - 05.2018
  • Audit financial statements (i.e
  • Receivables and revenue)
  • Audit the house to make sure there are no shortages of missed revenue on the day of
  • Prepare and run daily reports to summarize cash balances, and any discrepancies, locate them and settle the account, submit a staff error and chart, and speak with them regarding the error
  • Collect data revenue for 3rd party reservations and submit bills.

Front Office Manager

James Royal Hotel, 1545
09.2012 - 03.2015
  • Manage the occupancy placement of the house
  • Work with sales and banquets for events to collect and tally up daily revenue
  • Submit progress reports to the management team then deposit daily cash at the local branch
  • Work with AR to resolve complex accounting discrepancies and process transactions related to income
  • Collect weekly data intel and focus on what areas the front office needs to improve
  • Balance the rooms of the house, and work with the sales department on VIPs and events to organize the house.

Education

Business Management Certification -

Pasadena City College

Skills

  • Patience
  • Organized
  • Strong Communicator
  • Time Management
  • Identifying problems
  • Solution Resource
  • Create and manage budget reports
  • Writing and Reviewing reports
  • Resolve conflicts
  • Problem-Solving
  • Team Player
  • Highly Dependable
  • Fast Learner
  • Excellent attention to detail
  • Supervision Abilities
  • Scheduling and Planning
  • Inventory Accuracy
  • Service Contract Management
  • Office Organization
  • Operations Oversight

Computer Skills

Microsoft Excel Outlook PowerPoint NextGen EMR Fidelio Telemedicine Medisoft EHR QuickBooks

Blender Office Management 8x8 Adobe PowerPoint Cloud beds Think Reservations FS_PMS

Timeline

Team Lead

Mind Path Health
01.2021 - Current

Front Office Manager

Redondo Beach Hotel, 400 N Harbor
03.2016 - 05.2018

Front Office Manager

James Royal Hotel, 1545
09.2012 - 03.2015

Business Management Certification -

Pasadena City College

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Tyson Williams