Tyte Clark
Goodyear,AZ
Summary
Dynamic professional with expertise in pharmacy benefits management at Optum, enhancing service quality through strategic claims analysis and collaboration. Proven skills in customer relations and complaint resolution, driving satisfaction and efficiency. Adept in Microsoft Excel, facilitating data-driven decision-making. Recognized for fostering trust and empathy, improving patient-provider communication and care coordination.
Overview
10
10
years of professional experience
Work History
Pharmacy Benefits Management
Optum
Eden Prairie, MN
09.2024 - Current
- Facilitated resolution of pharmacy benefit inquiries to enhance service quality and maintain high satisfaction levels.
- Analyzed pharmacy claims data to identify trends and optimize cost management strategies.
- Collaborated with healthcare providers to streamline prescription processes and enhance member access.
- Developed training materials for new staff on pharmacy benefit policies and procedures.
Patient Service Representative
Banner University Medical Center
Phoenix, AZ
08.2019 - 09.2024
- Oversaw coordination of patient appointments to ensure prompt scheduling and maximize operational efficiency in patient flow.
- Managed patient inquiries, providing accurate information regarding services and procedures.
- Orchestrated patient-provider communication to improve overall care coordination and patient experience.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Customer Service Representative
Arizona Department of Revenue, ADOR
Phoenix, AZ
12.2019 - 10.2021
- Addressed customer inquiries and complaints, ensuring adherence to departmental protocols and high satisfaction levels.
- Executed accurate processing of tax returns and payments to optimize workflow efficiency.
- Spearheaded initiatives to streamline communication, resulting in improved response times to customer inquiries.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Representative
Floor & Decor
Rocklin, CA
06.2016 - 10.2019
- Assisted customers in selecting flooring materials based on preferences and project requirements.
- Demonstrated proper installation techniques for various flooring types, ensuring quality workmanship.
- Maintained accurate inventory records, facilitating timely restocking of flooring products.
- Trained new associates on safety protocols and installation best practices to enhance team efficiency.
Education
Associate of Arts - Early Childhood Care And Education
Sierra College
Rocklin, CA06-2018
Skills
- Claims processing
- Payment processing
- Customer relations
- Active listening
- Data entry
- Relationship building
- Microsoft Excel
- Complaint resolution
- Computer proficiency
- Call center experience
Timeline
Pharmacy Benefits Management
Optum
09.2024 - Current
Customer Service Representative
Arizona Department of Revenue, ADOR
12.2019 - 10.2021
Patient Service Representative
Banner University Medical Center
08.2019 - 09.2024
Customer Service Representative
Floor & Decor
06.2016 - 10.2019
Associate of Arts - Early Childhood Care And Education
Sierra College