Tyteanna Hall
Montgomery
Summary
Dynamic and results-oriented professional with extensive experience in customer service and inventory management, notably at Steak-Out and DAS North America. Excelled in enhancing customer satisfaction and operational efficiency through expert dispute handling and accurate data entry. Demonstrated a goal-oriented mindset and quick-learning ability, significantly improving digital adoption rates and inventory accuracy.
Overview
9
9
years of professional experience
Work History
Phone Personal
Steak-Out
09.2023 - 08.2024
- Contributed to increasing customer retention with prompt, courteous, and knowledgeable service.
- Assisted customers in navigating online orders platforms, resulting in improved user experience and increased digital adoption rates.
- Managed a high volume of inbound calls, maintaining professionalism and accuracy throughout each interaction.
- Provided expert guidance on customers orders, ensuring clients understood what their order was and what their paying for. while helping them make informed decisions about their food or catering.
Traveling Inventory Specialist
WIS International Inventory Service
12.2019 - 05.2023
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each week.
- traveled from state to state per week to inventory different stores, with holidays and weekends off.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Cashier
Burger King
03.2018 - 07.2018
- Greeted customers entering store and responded promptly to customers needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Service Representative
DAS North America
02.2017 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Shift Leader
Hardee's Restaurant
10.2015 - 08.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
High School Diploma -
Robert E Lee High School
225 Ann St Montgomery, Al 3610705-2016
Skills
- Quick-learning
- Goal-oriented mindset
- Market awareness
- Dispute handling
- Performance tracking
- Follow-up skills
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Customer service
- Call center experience
- Problem resolution
Timeline
Phone Personal
Steak-Out
09.2023 - 08.2024
Traveling Inventory Specialist
WIS International Inventory Service
12.2019 - 05.2023
Cashier
Burger King
03.2018 - 07.2018
Customer Service Representative
DAS North America
02.2017 - 04.2018
Shift Leader
Hardee's Restaurant
10.2015 - 08.2017
High School Diploma -
Robert E Lee High School
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