Tyteanna Miller
Birmingham,AL
Summary
Compassionate Front Desk Patient Coordinator known for high productivity and efficient task completion. Possess specialized skills in patient check-in procedures, medical billing software, and appointment scheduling systems. Excel in communication, time management, and problem-solving to enhance patient satisfaction and support healthcare team efficiency.
Overview
8
8
years of professional experience
Work History
Front Desk Patient Coordinator
Urology Centers Of Alabama
Homewood, AL
12.2023 - Current
- Greeted patients and visitors upon arrival, ensuring they were made to feel welcome.
- Assisted with patient check-in, verifying insurance information and collecting co-pays.
- Scheduled appointments for patients utilizing the electronic medical records system.
- Processed patient intake information and updated medical records prior to treatment.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Maintained an organized filing system of patient records, both electronically and hard copy.
- Entered patient data into computer systems using accurate coding techniques.
- Performed basic administrative duties such as copying documents, faxing forms and preparing letters.
Pharmacy Customer Service Representative
CVS Pharmacy
Lake Worth, FL
06.2020 - 10.2023
- Contributed to the development of pharmacy policies and procedures to enhance efficiency and service quality.
- Facilitated communication between patients, pharmacists, and healthcare providers.
- Communicated with insurance companies for billing purposes.
- Provided guidance to customers on over-the-counter medications and healthcare supplies.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Verified patient insurance coverage and eligibility for prescription medications.
- Processed prescription orders using pharmacy software system.
- Maintained accurate records of all transactions, including refills and new prescriptions.
- Operated cash register to process payments from customers.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
- Answered incoming calls promptly, courteously and professionally.
Customer Service Cashier
Publix
Lantana , FL
02.2017 - 05.2020
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Directed customer service staff activities, including training, coaching and performance management.
- Maintained high levels of customer service satisfaction.
- Performed cash register operations including opening and closing procedures.
- Answered phone calls in a timely fashion while providing excellent customer service skills.
- Assisted with training new employees on retail processes and procedures.
- Worked closely with managers to ensure smooth functioning of business operations.
Education
CPR Certification
American Heart Association
West Palm Beach, FL01-2022
High School Diploma -
Worthington High School
West Palm Beach, FL05-2020
Skills
- Patient Registration
- Customer Service
- Goal Setting
- Insurance Verification
- HIPAA Compliance
- Medical Data Collection
- Appointment Scheduling
- Medical Billing
- Payment Collection
- Strategic Planning
- Creative Problem-Solving
- Healthcare documentation
- Complaint resolution
- Active Listening
Timeline
Front Desk Patient Coordinator
Urology Centers Of Alabama
12.2023 - Current
Pharmacy Customer Service Representative
CVS Pharmacy
06.2020 - 10.2023
Customer Service Cashier
Publix
02.2017 - 05.2020
CPR Certification
American Heart Association
High School Diploma -
Worthington High School
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