Tytiana Armstrong
Miami
Summary
Motivated professional with a foundation in criminal justice and sociology, specializing in human trafficking research and victim advocacy. Demonstrates strong analytical and problem-solving skills, effectively addressing complex issues and supporting vulnerable populations. Committed to delivering impactful outcomes through collaborative efforts and clear communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Intern
Quest To Freedom
01.2026 - 05.2026
- Conducted in-depth research on human trafficking trends, recruitment methods, and prevention strategies, analyzing findings to support awareness initiatives and organizational advocacy efforts at Quest2Freedom.
- Collaborated with team members in a remote environment by participating in trainings, meetings, and special projects, contributing research, written reports, and outreach support to advance the organization's mission of combating human trafficking and supporting survivors.
- Human Trafficking Organization
Call Center Representative
Alorica
Miami
05.2019 - 03.2023
- Averaged a total of 30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information while investigating and resolving customer inquiries and complaints at a timely manner.
Sales Associate
JC Penny
Miami
07.2015 - 02.2018
- Provided personalized customer service by welcoming customers, assisting with product selection, and addressing inquiries, enhancing shopping experience and fostering customer loyalty.
Education
Bachelor of Arts - Criminal Justice
St. Thomas University
Miami, FL05-2026
Skills
- Customer Service
- Microsoft Office Suite
- Report writing
- Basic Research Techniques
- Data analysis
- Project Coordination
- Regulatory Awareness
- Attention to Detail
- Records Management
- Problem-Solving Skills
- Critical Thinking
- Communication Skills
- Active Listening
- Time Management
- Team Collaboration
- Conflict Resolution
role
Websites
Certification
- Class "D" Security Officer License
Timeline
Intern
Quest To Freedom
01.2026 - 05.2026
Call Center Representative
Alorica
05.2019 - 03.2023
Sales Associate
JC Penny
07.2015 - 02.2018
Bachelor of Arts - Criminal Justice
St. Thomas University