Summary
Overview
Work History
Education
Skills
Document Properties
Timeline
Generic

Tytiana Jimperson

Augusta,USA

Summary

Highly motivated individual seeking a Clerical and/or Administrative Assistant Position with a reputable company that will benefit from years of experience in the customer service field in a fast pace environment. Possess excellent verbal and written communication skills.

Overview

10
10
years of professional experience

Work History

Patient Access Representative

Wellstar Hospital
06.2024 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.

Sales Associate

Wal-Mart Corporation
09.2015 - 02.2023
  • Kept designated area stocked, clean and safe
  • Managed large amounts of incoming calls; responded promptly to customer inquiries
  • Kept records of customer interactions, transactions, comments and complaints
  • Built sustainable relationships of trust through open and interactive communication with customers, staff and management team members
  • Completed and passed various assessments and trainings required for the job
  • Maintained a positive, empathetic and professional attitude toward customers at all times

Crew Team Member – Cashier

Chick-fil-A Corporation
06.2015 - 09.2015
  • Greeted Customers; promoted special deals while making recommendations on food choices
  • Collected various forms of payment
  • Maintained a fast speed of service, especially during rush times
  • Obtained orders from customers/online and input their selections into the restaurant’s computer systems
  • Processed large orders for events; assembled orders on trays or bags, depending on how the order was placed
  • Responsible for meeting targets during their shifts and assisting other departments meet their goals when needed
  • Worked alongside Chick-fil-A managers to ensure every customer receives top quality service

Education

High School Diploma -

Academy of Richmond County
05.2015

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration

Document Properties

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  • Author: Ashley Moore
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Timeline

Patient Access Representative

Wellstar Hospital
06.2024 - Current

Sales Associate

Wal-Mart Corporation
09.2015 - 02.2023

Crew Team Member – Cashier

Chick-fil-A Corporation
06.2015 - 09.2015

High School Diploma -

Academy of Richmond County