Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tytiana Phillips

Waco

Summary

Accomplished Patient Care Technician and Registered Behavior Technician with a proven track record at BlueSprig Pediatrics, enhancing client behavior and patient care through expert application of ABA therapy and vital signs monitoring. Skilled in providing emotional support and managing high-stress situations, demonstrating exceptional attention to detail and a fast-learning ability. Achieved significant improvements in patient and client outcomes.

Background in providing patient care within clinical environment, looking to transition into new field. Developed skills in patient communication and hands-on support. Seeking to leverage these capabilities to make meaningful impact in new professional setting.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Ascension Providence

Registered Behavior Technician

BlueSprig Pediatrics
10.2024 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.

Customer Service Representative

Support Services Group
01.2024 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Patient Care Technician

Fresenius Medical Care Holdings Inc.
08.2023 - 01.2024
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Maintained clean and safe environment to promote patient safety and comfort.

Education

Associate Of General Studies -

McLennan Community College
Waco, TX

Skills

  • Vital signs monitoring
  • CPR certification
  • Patient observation
  • Blood glucose testing
  • Calm under stress
  • Attention to detail
  • Emotional and social support
  • Heartsaver CPR AED (CPR AED)
  • Microsoft Office
  • Time management
  • Fast Learner

Certification

Registered Behavior Technician Certification (BACB)

Timeline

Registered Behavior Technician

BlueSprig Pediatrics
10.2024 - Current

Customer Service Representative

Support Services Group
01.2024 - 09.2024

Patient Care Technician

Fresenius Medical Care Holdings Inc.
08.2023 - 01.2024

Patient Care Technician

Ascension Providence

Associate Of General Studies -

McLennan Community College

Similar Profiles

CREATE PROFILE
Tytiana Phillips