Tytianna Dortch
Alsip,IL
Summary
Dynamic professional with a proven track record in customer service and data entry, honed at American Water/Pivotal Home Solutions. Excelled in managing high call volumes and ensuring customer satisfaction, demonstrating exceptional communication and problem-solving skills. Maintained safety and productivity standards at Tower Automotive, showcasing a commitment to efficiency and workplace safety.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
American Water/Pivotal Home Solutions - Remote
01.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
Production Worker
Tower Automotive
02.2018 - 01.2022
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Front Desk Receptionist
Navy Gateway Inns & Suites
01.2014 - 02.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Medical Billing And Coding
Everest College
High School Diploma -
John Hope College Prep High School
06.2008
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Appointment Scheduling
Timeline
Customer Care Representative
American Water/Pivotal Home Solutions - Remote
01.2022 - Current
Production Worker
Tower Automotive
02.2018 - 01.2022
Front Desk Receptionist
Navy Gateway Inns & Suites
01.2014 - 02.2018
Medical Billing And Coding
Everest College
High School Diploma -
John Hope College Prep High School
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