Tytianna Little
Eatonton,GA
Summary
Dedicated and results-driven Customer Service Professional with over four years of experience delivering exceptional customer experiences in fast-paced environments. Proven expertise in problem-solving, multitasking, and building strong client relationships. Highly organized and tech-savvy, adept at utilizing digital tools to communicate effectively and streamline processes. Seeking a remote role to leverage my skills in a dynamic, customer-focused organization.
Overview
5
5
years of professional experience
Work History
Support Advisor | Remote
Apple
12.2021 - 11.2024
- Acted as the first point of contact for Apple customers, providing a friendly and empathetic experience while answering questions about Apple products and services.
- Delivered world-class customer service by understanding individual needs, tailoring solutions, and enriching customers’ lives through expert support.
- Troubleshot technical issues for hardware and software, using creativity and problem-solving skills to resolve concerns efficiently and exceed customer expectations.
- Listened attentively to customers’ concerns and used personal expertise to provide customized solutions, ensuring a seamless and positive experience.
- Completed extensive interactive training to stay updated on Apple’s latest products and services, leveraging this knowledge to educate customers effectively.
- Achieved a 95% customer satisfaction score by delivering empathetic and personalized service during every interaction.
- Consistently exceeded key performance indicators, including call handling time, resolution rate, and customer retention metrics.
Cashier
Sams Club
Morrow, GA
09.2020 - 11.2021
- Processed high-volume transactions with speed and accuracy, achieving 100% compliance with cash-handling procedures.
- Provided excellent customer service, addressing inquiries and ensuring a positive shopping experience.
- Trained and mentored new employees on POS systems and customer service protocols, improving team efficiency.
- Promoted membership programs and additional services, contributing to a 10% increase in memberships.
- Managed inventory in the checkout area, ensuring the availability of supplies and smooth operations.
- Maintained current knowledge of store promotions to highlight sales to customers.
Store Clerk
QuikTrip
Morrow, GA
01.2020 - 08.2020
- Provided excellent customer service in a fast-paced retail environment, ensuring timely assistance to customers and a positive shopping experience.
- Managed cash transactions accurately and efficiently, ensuring compliance with store policies.
- Stocked shelves, maintained store cleanliness, and assisted in inventory management to ensure a smooth operation.
- Promoted store products, services, and loyalty programs, contributing to increased customer engagement and sales.
- Resolved customer inquiries and complaints, delivering professional and effective solutions.
Education
Clayton State University
Morrow, GASkills
- Customer relationship management
- Conflict resolution and problem-solving
- Technical support and troubleshooting
- Proficient in [CRM tools, eg, Salesforce, Zendesk]
- Remote communication tools (Slack, Zoom, and Microsoft Teams)
- Time management and task prioritization
References
References available upon request.
Timeline
Support Advisor | Remote
Apple
12.2021 - 11.2024
Cashier
Sams Club
09.2020 - 11.2021
Store Clerk
QuikTrip
01.2020 - 08.2020
Clayton State University
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