Tytianna Montgomery
AUSTELL,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. And to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Language
Work History
admissions Advisor
Colorado Technical University
05.2020 - Current
- Assessed student's abilities and recommended degree programs to highlight strengths.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Created and designed marketing materials for student recruitment and retention.
- Used data to monitor students' progress and recommend solutions for improvement.
MONITOR/Scheduler
REMEDY STAFFING/LHI- CALL
04.2019 - 01.2020
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
- Acted as first point of contact and set appointments for prospective clients.
Pre-Certification Specialist
ANTHEM BLUE CROSS BLUE SHIELD
05.2018 - 04.2019
- Taught patients and families to use at-home medical equipment.
- Followed document protocols to safeguard confidentiality of patient records.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Facilitated communication between patients and various departments and staff.
CUSTOMER SERVICE REPRESENTATIVE
CONMED CORP
07.2017 - 05.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
FRONT OFFICE ASSISTANT
SIMBA STUDIO
01.2016 - 07.2017
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Produced high-quality communications for internal and external use.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Took more than 100 incoming calls per day, provided information and routed callers to correct personnel.
- Directed phone inquiries, answered customer questions and scheduled appointments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Education
Associates Degree - Business Administration
Colorado Technical University
Diploma - undefined
Lithia Springs High School
Skills
Training and Development
Data Entry
Student records management
Multitasking Abilities
Schedule Management
Payment processing knowledge
Setting appointments
Appointment Plus software knowledge
Report preparation
Complaint resolution
Sales expertise
Inbound and outbound calling
Documentation and reporting
Filing and data archiving
Spreadsheet management
[50] WPM typing speed
Meeting minutes
Office administration
Billing and Invoicing
Spreadsheet development
Timeline
admissions Advisor
Colorado Technical University
05.2020 - Current
MONITOR/Scheduler
REMEDY STAFFING/LHI- CALL
04.2019 - 01.2020
Pre-Certification Specialist
ANTHEM BLUE CROSS BLUE SHIELD
05.2018 - 04.2019
CUSTOMER SERVICE REPRESENTATIVE
CONMED CORP
07.2017 - 05.2018
FRONT OFFICE ASSISTANT
SIMBA STUDIO
01.2016 - 07.2017
Associates Degree - Business Administration
Colorado Technical University
Diploma - undefined
Lithia Springs High School