Tytianna Montgomery
AUSTELL,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. And to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Language
Work History
admissions Advisor
Colorado Technical University
05.2020 - Current
- Assessed student's abilities and recommended degree programs to highlight strengths.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Created and designed marketing materials for student recruitment and retention.
- Used data to monitor students' progress and recommend solutions for improvement.
MONITOR/Scheduler
REMEDY STAFFING/LHI- CALL
04.2019 - 01.2020
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
- Acted as first point of contact and set appointments for prospective clients.
Pre-Certification Specialist
ANTHEM BLUE CROSS BLUE SHIELD
05.2018 - 04.2019
- Taught patients and families to use at-home medical equipment.
- Followed document protocols to safeguard confidentiality of patient records.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Facilitated communication between patients and various departments and staff.
CUSTOMER SERVICE REPRESENTATIVE
CONMED CORP
07.2017 - 05.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
FRONT OFFICE ASSISTANT
SIMBA STUDIO
01.2016 - 07.2017
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Produced high-quality communications for internal and external use.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Took more than 100 incoming calls per day, provided information and routed callers to correct personnel.
- Directed phone inquiries, answered customer questions and scheduled appointments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Education
Associates Degree - Business Administration
Colorado Technical University
Diploma - undefined
Lithia Springs High School
Skills
Training and Development
Timeline
admissions Advisor
Colorado Technical University
05.2020 - Current
MONITOR/Scheduler
REMEDY STAFFING/LHI- CALL
04.2019 - 01.2020
Pre-Certification Specialist
ANTHEM BLUE CROSS BLUE SHIELD
05.2018 - 04.2019
CUSTOMER SERVICE REPRESENTATIVE
CONMED CORP
07.2017 - 05.2018
FRONT OFFICE ASSISTANT
SIMBA STUDIO
01.2016 - 07.2017
Associates Degree - Business Administration
Colorado Technical University
Diploma - undefined
Lithia Springs High School
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