Tytianna Simmons
Birmingham,AL
Summary
Experienced customer service professional with 3+ years of industry knowledge. Demonstrated expertise in time management, effective communication, and adaptability. Thrives in remote work environments, excelling both independently and collaboratively. Embracing the remote working world has been a transformative experience, continuously learning and growing from the insights of fellow remote professionals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Home Depot
01.2023 - 02.2025
- Receives escalated calls concerning card maintenance from the contact center
- Clear items expectations and performs data entry
- May assist with product design and development
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a new customer database by entering customer information into a database
- Developed and trained new customer service representatives on the proper handling of customer inquiries
- Assist in receiving and routing clients and visitors at the front desk
- Answer the phone, forwarding messages at the front desk for clients and staff
- Communicate orally and in writing to staff, the public, and other professionals
- Photocopy information using professional courtesy for clients and staff
- Assist in scheduling appointments, courtesy calls, job search verification calls, etc
- Developed custom software solutions for several customers
- Customer service, Computer literacy, Time management, Communication skills, Guest services, Microsoft word, Documentation review, Leadership, Microsoft excel, English, Sales Experience
Patient Scheduler
Children’s of Alabama
08.2020 - 01.2022
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Education
Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL08.2020
Skills
- Customer service
- Computer literacy
- Time management
- Communication skills
- Guest services
- Microsoft word
- Documentation review
- Leadership
- Microsoft excel
- Sales Experience
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Customer relations
- Microsoft Excel
- Complaint resolution
- Scheduling
- Microsoft outlook
Timeline
Customer Service Representative
Home Depot
01.2023 - 02.2025
Patient Scheduler
Children’s of Alabama
08.2020 - 01.2022
Medical Administrative Assistant
Ultimate Medical Academy
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