TyTionna Knox
Nashville,TN
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Hardworking Customer Service Representative with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
7
7
years of professional experience
Work History
Business Office Associate
Saint Thomas Surgery Center
01.2021 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Signed for packages, recorded deliveries and distributed to personnel.
- Scheduled appointments and maintained and updated appointment calendars.
- Updated patient’s PHI information
- Prepared patient’s charts for the next day putting armbands and stickers
Customer Service Representative/Project Assistant - Remote
Xtend Healthcare
01.2020 - 12.2020
- Answered inbound/outbound calls providing frontline customer support or assistance with registration and scheduling for Covid-19 vaccination
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative/Call Center Representative
QTC Management
12.2018 - 12.2019
- Made outbound calls to Veterans/Clients to schedule their VA doctors appointments
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Production Associate
Access Dental Lab
06.2018 - 11.2018
- Completed product assembly according to standardized procedures.
- Diligently maintained safety and quality standards.
- Examined final products for conformance with quality and design standards.
- Used hand and power tools to perform operational and routine tasks.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Inspected and repaired products to meet project expectations.
- Sorted and packaged products to prepare for processing or shipment.
- Assisted assessment of finalized product development to maintain QC standards.
Education
High School Diploma -
Hunters Lane High School
Nashville, TN05.2018
Skills
- Positive Attitude and Energetic
- Data Entry and Database Software
- Team lead
- Microsoft Office
- Management
- Customer Service-Oriented
- Remote experience
- Computer Skills
- Dependable and Responsible
- Excellent attention to detail
Timeline
Business Office Associate
Saint Thomas Surgery Center
01.2021 - Current
Customer Service Representative/Project Assistant - Remote
Xtend Healthcare
01.2020 - 12.2020
Customer Service Representative/Call Center Representative
QTC Management
12.2018 - 12.2019
Production Associate
Access Dental Lab
06.2018 - 11.2018
High School Diploma -
Hunters Lane High School
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