Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TyTyana Campbell

San Angelo

Summary

An experienced insurance agent with knowledge from Globe Life, Amax auto insurance, and the front desk at LaQuinta who is great at managing client relationships and teaching them about policies. A history of boosting sales through effective communication and persuasive negotiation. Good at entering data and managing documents, and always making customers happy. Licensed professional who knows how to use computers to improve service delivery.

Overview

3
3
years of professional experience
1
1
Certification

Work History

health care insurance sales agent

Globe Life
Austin
06.2025 - 08.2025
  • Performed regular market research to find new ways to make sales.
  • Managed relationships with clients to make sure they were happy and stayed with us.
  • Clearly and effectively taught clients about the details and benefits of the policy.
  • Handled applications and paperwork for issuing or renewing policies.
  • Increased sales by using a consultative sales approach and building strong relationships with new and existing policyholders.

Insurance Agent

Amax Insurance
San Angelo
01.2025 - 03.2025
  • Helped clients choose the right insurance policies based on their needs.
  • Teach customers about the details of their policies, including coverage limits and exclusions.
  • Built strong relationships with clients by being able to communicate well.
  • Dealt with customer questions and problems with claims or policies.

Front Desk Receptionist

LaQuinta Inn
San Angelo
08.2022 - 03.2025
  • Efficiently oversee guest check-ins and check-outs, handle reservations, and provide exemplary customer service to ensure a positive and memorable stay at LaQuinta Inn.
  • Helped customers make reservations, change them, and cancel them. Provide members their account balance and information on how to reserve online.
    Able to use 100% of marketing and advertising efforts to boost occupancy.
  • Maintained files, entered data, and kept records by using filing systems that improved organization and efficiency.

Customer Service Representative

ResultsCX
10.2023 - 01.2024
  • Resolved customer inquiries and issues, consistently achieving a 95% customer satisfaction rating.
  • Collaborated with colleagues to uphold service quality during high-volume periods.
  • Managed a multi-line phone system, effectively handling over 300 customer calls daily.
  • Demonstrated high proficiency in first-contact resolution, addressing 70%-80% of customer problems without escalation.
  • Utilized upselling strategies to inform 90% of customers about products and services, reinforcing customer retention.

Education

Bachelor of Science - Sociology

Angelo State University
San Angelo, TX
05-2026

Associate of Interdisciplinary Studies -

Central Texas College
Killeen, TX
05.2022

Diploma -

Early College High School
Killeen, TX
05.2022

Skills

  • Data entry and documentation management
  • Attention to detail
  • Customer service and support
  • Problem solving
  • Time management
  • Claims processing and insurance knowledge
  • Effective communication
  • Computer proficiency
  • Zen-desk and Microsoft Office 365
  • Virtual collaboration tools (TEAMS, Zoom, Google)
  • Persuasive negotiation
  • Licensed insurance agent

Certification

  • Limited Lines, Texas Department of Insurance, 01/25
  • Texas All Lines Adjuster, Texas Department of Insurance, 01/24

Timeline

health care insurance sales agent

Globe Life
06.2025 - 08.2025

Insurance Agent

Amax Insurance
01.2025 - 03.2025

Customer Service Representative

ResultsCX
10.2023 - 01.2024

Front Desk Receptionist

LaQuinta Inn
08.2022 - 03.2025

Bachelor of Science - Sociology

Angelo State University

Associate of Interdisciplinary Studies -

Central Texas College

Diploma -

Early College High School

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