Summary
Overview
Work History
Education
Timeline
Generic

Tyusha Alencar

Orlando

Summary

Experienced with customer support and healthcare navigation. Utilizes communication and problem-solving skills to advocate for customer needs. Track record of effective collaboration and resolving public concerns swiftly and empathetically.

Overview

10
10
years of professional experience

Work History

Patient Advocate

CVS Pharmacy
09.2018 - Current
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
  • Monitored patient progress and provided emotional support.
  • Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.

Patient Service Representative

OptumHealth
01.2015 - 09.2018
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Education

Diploma - Medical Assistant

Everest Institute
Orlando, FL
06.2012

Timeline

Patient Advocate

CVS Pharmacy
09.2018 - Current

Patient Service Representative

OptumHealth
01.2015 - 09.2018

Diploma - Medical Assistant

Everest Institute

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Tyusha Alencar