Dynamic Customer Service Representative with a proven track record at Arise Virtual Solutions Inc., excelling in complaint resolution and time management. Renowned for developing empathetic client relationships and enhancing service standards, achieving notable improvements in customer satisfaction. Skilled in account updating and known for a professional telephone demeanor, consistently exceeding service goals through strategic problem-solving and process optimization.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
Work History
Customer Service Representative
Arise Virtual Solutions Inc.
11.2024 - Current
Responded to customer requests for products, services, and company information.
Investigated and resolved accounting, service and delivery concerns.
Implemented and developed customer service training processes.
Promptly responded to inquiries and requests from prospective customers.
Sought ways to improve processes and services provided.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Identified and resolved discrepancies and errors in customer accounts.
Skills
Account updating
Complaint resolution
Scheduling
Retail sales customer service
Time management
Computer proficiency
Tactful and diplomatic
Office equipment proficiency
Professional telephone demeanor
Problem resolution
Technical support
Timeline
Customer Service Representative
Arise Virtual Solutions Inc.
11.2024 - Current
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