Ty'Vishya Bynum
Clearwater,FL
Summary
Dedicated Patient Account Representative bringing over 5 years experience in customer service and healthcare support. Well-developed communication, time management and problem-solving abilities. Seeking a fulltime position with a reputable company that will allow my levels of experience to grow within a company that has explosive growth towards future career opportunities. Motivated, professional with multiple levels of collections Patient access representative skills, and customer service experience profitable in business management skills such as Microsoft Office MS Excel, Microsoft Word Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting and deadline with multitasks. Flexible and versatile - able to maintain a quality and prompts service to customers under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Account Representative
SSM Health Follow Up
St Louis, MO
12.2023 - Current
Patient Account Representative
Optum Health United Health Care
Clearwater, FL
11.2023 - 12.2023
- Conducted research into medical terminology related to healthcare claims processing activities.
- Documented changes in claim statuses using specialized software systems.
- Developed strategies to reduce the number of denied or delayed claims within assigned portfolio.
- Analyzed trends in claim denials or delays to identify areas for improvement within the organization.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Reviewed documentation and accounts to gain full picture.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Organized information by using spreadsheets, databases or word processing applications.
Inbound Contact Representative
Humana
Work at Home - Tampa, FL
07.2022 - 11.2023
- Verify insurance
- Check, sort, and forward emails
- Medical Verification of benefits
- Processing payments
- Referrals and authorizations status
- Claims
- Answered customer inquiries in a timely manner, both over the phone and via email.
- Responded to customer complaints and escalated issues when necessary.
- Created new customer accounts and maintained existing ones in accordance with established procedures.
- Verified customer information and updated records accordingly.
- Resolved billing discrepancies between customers and the company's accounting system.
- Handled incoming calls from customers seeking technical support on various products or services offered by the company.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Updated customer accounts, addresses and contact information within call management databases.
Customer Service Representative
Evara Health
Largo, FL
12.2021 - 06.2022
- Schedule appointments.
- Verify insurance.
- Assist customers with a warm and professional attitude.
- Resolve customer issues and complaints.
- Check patients in and out.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Service Representative
PSCU
Tampa, FL
06.2021 - 12.2021
- Fraud detention
- Performed data entry for customer information.
- Assisted customers with a warm and professional attitude.
- Answered general questions.
- Resolved customer information and complaints.
- Handled online orders and credit card transactions.
- Provided policy and service information.
Patient Service Specialist/ Health Screener
Florida Cancer Specialists & Research Institute
Clearwater, FL
12.2020 - 06.2021
- Greet patients
- Schedule appointments
- Answer phones
- Checking patients in and out
- Collect copay
- Verify insurance
- Check, sort and forward emails
- Responsible for ensuring Covid-19 health safety measures are being adhered to when entering the facility
- Capture staff and visitor temperatures daily.
Front Desk Receptionist
AFC Urgent Care
Clearwater, FL
11.2020 - 02.2021
- Greet patients
- Schedule appointments
- Answer phones
- Checking patients in and out
- Maintaining records and accounts
- Collect copay
- Verify insurance
- Check, sort and forward emails
Patient Care Technician
Largo Medical Center
Largo, FL
06.2019 - 11.2020
- Assist residents with daily activities
- Take vital signs
- Assist with shower, hygiene, dressing, feedings, etc
Certified Nursing Assistant/ Front Desk Associate
MANOR CARE HEALTH SERVICES
Dunedin, FL
09.2018 - 08.2019
- Assist residents with daily activities
- Take vital sign
- Assist with grocery shopping
- Light housekeeping
- Errands
- Take resident to appointments
- Companionship
- Welcoming patients and visitors
- Check in
- Check out
- Scheduling
- Insurance verification
- Maintain patient medical records
Education
High school diploma -
Dixie M. Hollins High School
01.2017
Skills
- Customer Service
- Call Center
- Certified Nursing Assistant
- Home Health
- Vital Signs
- Telemarketing
- Alzheimer's Care
- Dementia Care
- Critical Care Experience
- Patient Care
- Caregiving
- EMR Systems
- Nursing
- Medical Terminology
- Hospital Experience
- Medical Records
- Medical Office Experience
- Data entry
- Communication skills
- Fraud
- Licensed Aesthetician
- Medical terminology
- EMR systems
- Coding
- Insurance Verification
- File coordination
- Administrative Support
- Payment Processing
- Bookkeeping
- Collections experience
- Follow-up skills
- HIPAA Compliance
Certification
- Esthetician License
- CNABLS Certification
- CPR Certification
- AHA Certification
Timeline
Patient Account Representative
SSM Health Follow Up
12.2023 - Current
Patient Account Representative
Optum Health United Health Care
11.2023 - 12.2023
Inbound Contact Representative
Humana
07.2022 - 11.2023
Customer Service Representative
Evara Health
12.2021 - 06.2022
Customer Service Representative
PSCU
06.2021 - 12.2021
Patient Service Specialist/ Health Screener
Florida Cancer Specialists & Research Institute
12.2020 - 06.2021
Front Desk Receptionist
AFC Urgent Care
11.2020 - 02.2021
Patient Care Technician
Largo Medical Center
06.2019 - 11.2020
Certified Nursing Assistant/ Front Desk Associate
MANOR CARE HEALTH SERVICES
09.2018 - 08.2019
High school diploma -
Dixie M. Hollins High School
- Esthetician License
- CNABLS Certification
- CPR Certification
- AHA Certification
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