Tyvonn Johnson
Denver,Colorado
Summary
Dynamic hospitality professional with a strong work ethic and extensive menu knowledge, honed at MakeReady (formerly under Sage Hospitality) and Aspen Hospitality (formerly under Kimpton Hotels). I've proven the ability to engage customers and enhance their dining experience through effective communication and attention to detail, and would like to contuine to build upon that in my career.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Aspen Hospitality
Denver, CO
01.2021 - Current
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Demonstrated knowledge of menu items, ingredients, and preparation methods.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Train front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Host/Busser/Barback/Server/Banquet Server
Makeready
Denver, CO
07.2016 - Current
- Greeted customers and escorted them to their tables.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Provided efficient support to bartenders, ensuring smooth operation during peak hours.
- Prepared garnishes for drinks, following specific recipes and presentation standards.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Set up stations for serving meals according to established guidelines.
Manager of Seasonal Amusement Park
Elitch Gardens
Denver, CO
06.2013 - 06.2016
- Organized special events for guests such as concerts, charity drives, promotional giveaways and holiday celebrations.
- Implemented cost-saving initiatives to reduce expenses while maintaining quality standards.
- Conducted performance reviews for employees to assess their achievements and areas needing development.
- Trained workers in company procedures or policies.
- Calculated and recorded department expenses and revenue.
- Delegated work to staff, setting priorities and goals.
Retail Sales Associate
Hollister.Co
Aurora, CO
01.2013 - 06.2016
- Answered customer inquiries regarding product features, pricing, and availability.
- Kept informed about new products arriving at the store on a regular basis.
- Offered suggestions for additional items that may be of interest to customers.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
Education
Metropolitan State University of Denver
Denver, COSkills
- Menu knowledge
- Strong work ethic
- Customer engagement
- Effective communication
- Attention to detail
- High volume dining
- Positive guest interactions
- Professional appearance
Affiliations
- Enjoy being physically active
- Outdoorsy
- Going out drinking/social events
Languages
English
Full Professional
Spanish
Limited
Certification
- Participated with Colorado Uplift for numerous years, which taught urban youth positive characteristic traits such as leadership, integrity and ethics.
Timeline
Server
Aspen Hospitality
01.2021 - Current
Host/Busser/Barback/Server/Banquet Server
Makeready
07.2016 - Current
Manager of Seasonal Amusement Park
Elitch Gardens
06.2013 - 06.2016
Retail Sales Associate
Hollister.Co
01.2013 - 06.2016
Metropolitan State University of Denver
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