TYWAN MATTHEWS
North Providence,RI
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
SENIOR STORE MANAGER
Mattress Firm
Attleboro, MA
11.2020 - Current
- Managed inventory control systems to ensure optimal stock levels at all times.
- Delegated work to staff, setting priorities and goals.
- Motivated and supervised staff to ensure productivity and customer satisfaction.
- Organized store layout according to corporate guidelines while maximizing space utilization.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored stock levels and ordering of new merchandise as needed.
- Ensured compliance with company policies and procedures regarding safety, security, cash handling.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
- Resolved customer complaints in an efficient and professional manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Created weekly schedules to ensure adequate coverage of the store during operating hours.
- Provided guidance and support to employees on how best to handle difficult customers or situations.
- Trained new staff members on policies, procedures, product knowledge and selling techniques.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Leveraged CPOS skills to input and compile data gathered from various sources.
- Recognized by management for providing exceptional customer service.
STORE MANAGER
Mattress Warehouse Usa
DOVER, DE
12.2017 - 10.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with marketing team to create targeted campaigns that increased customer loyalty.
- Monitored progress by establishing plans, budgets and measuring results.
- Recruited qualified personnel when necessary by conducting interviews and background checks.
- Trained new staff members on policies, procedures, product knowledge and selling techniques.
Education
Associate of Science - Information Technology
Valley Forge Military College
Wayne, PA07-2002
Skills
- Process Improvements
- Staff Management
- KPI Tracking
- Performance Improvement
- Employee Development
- Customer Service Management
- Staff Development
- Team Leadership
- Employee Relations
- Employee Motivation
- Supervision and Training
Accomplishments
Senior Store Manager of the Year 2023 Boston District
References
References available upon request.
Timeline
SENIOR STORE MANAGER
Mattress Firm
11.2020 - Current
STORE MANAGER
Mattress Warehouse Usa
12.2017 - 10.2020
Associate of Science - Information Technology
Valley Forge Military College
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