Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Tywana Glass

Huntsville,AL

Summary

Dynamic, multi-faceted professional who leads by example. Experienced in successfully leading small to medium sized teams. 12 years demonstrated commitment to delivering exceptional customer service. High volume, full-service restaurant experience with extensive knowledge of front and back of the house operations. A keen eye for trends and a passion for the retailing industry. In-depth knowledge of answering telephone, monitoring and directing calls, taking messages and providing information. Highly skilled in patient service skills, clerical abilities and front desk experience to ensure the efficiency of healthcare facilities. Excellent communications skills, with the ability to understand technical problems and clearly explain solutions. Self reliant, self-motivated and very internet savvy with a broad range of interest. Calm demeanor in the face of difficulties; ability to manage multiple projects while working under pressure in fast-paced environments. Highly versatile; adept at quickly mastering new roles and responsibilities. Reputation for integrity, perseverance, and work ethic. Confidence in briefing, teaching and training all levels and abilities. Continuously pursue opportunities to learn and take on challenges for further professional development and growth. Seeking a position to positively impact company's performance, to challenge and use education, experience, and acquired skills with a professional company that values diversity, rewards performance, and develop employees to obtain their personal and professional goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Bartender

Orion Amphitheater
04.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Assisted with inventorying beverage stock and bar supplies.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Completed requisitions to maintain required stock par levels.
  • Built relationships with vendors to manage orders and negotiate costs.

Server

Stand Up Live
02.2018 - Current
  • Create and unforgettable experience and set the standard in exceptional customer service in a premiere comedy club with stand-up artist, improv performers and musicians
  • Handle 25-30 guest simultaneously
  • Take accurate food and beverage orders
  • Navigate through low-light and tight areas carrying large trays of drinks in a fast-pace environment
  • Resolve guest issues and encourage guest to return for upcoming shows
  • Ensure accurate and precise cash handling and distribution of money to appropriate departments
  • Maintain cleanliness of server area and complete side work throughout shift.

Bartender

Trio
04.2024 - 06.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Completed requisitions to maintain required stock par levels.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Built relationships with vendors to manage orders and negotiate costs.

Professional Server

The Ledges
10.2021 - 07.2022
  • Present and explain specials offered information, and made suggestions about the menu
  • Up-sale wines, liquors, off-menu items, cocktails and desserts with professional appearance and mannerism
  • Maintain clean and sanitary work areas and tables
  • Anticipate and fulfill guest needs and requests
  • Follow proper plate, wine, champagne, etc presentations, and overall fine dining procedures
  • Provide exceptional upscale and memorable experience for guests including VIP members
  • Depth knowledge of food ingredients and preparation as well as wine and meal pairing
  • Manage multiple tables and guest interactions while delivering a 5-star quality dining experience.

Banquet Server/Event Planner

Jackson Center
05.2017 - 11.2018
  • Served banquets, meetings, events, conventions and conferences
  • Provided creative design, style and themes for each event
  • Performed food and drink serving duties at dinners and special events while interacting with guests in a positive, friendly and efficient manner
  • Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet
  • Ensured all decorations were set in accordance to the instructions
  • Assisted in table clearing in readiness for the next course
  • Performed cleaning tasks and breakdown of service
  • Gave superb catered service to guests and insured all needs were met by anticipating guest's needs continually and fulfilled them appropriately.

Server

Chocolate Martini Bar
08.2015 - 09.2017
  • Enhanced the dining experience by ensuring each guest received immediate, personalized and professional attention
  • Maintained proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils and refilling glasses
  • Worked within a team environment to coordinate guesstimating experience
  • Served a high volume of customers and was entrusted with important clients and large groups
  • Answered questions about menu selections and made recommendations when requested
  • Contribute to restaurant's sales goals by making recommendations and upselling to customers
  • Operated POS system to input customer orders and print checks
  • Provided customers with checks and took payments
  • Trained and mentored new team members.

Income Tax Preparer

Refund Express
12.2013 - 06.2014
  • Excelled in preparing simple to complex tax returns for individuals and small businesses
  • Used all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum
  • Reviewed financial records including income statements and documentation of expenditures to determine forms needed to prepare tax returns
  • Computed taxes owed or overpaid, using adding machines and personal computers, completed entries on forms, followed tax form instructions and tax tables
  • Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances
  • Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.

Assistant Manager

Grover's Emporium
01.2005 - 01.2010
  • Worked with store manger to efficiently and profitably operate a large furniture, accessory and novelty retail store
  • Provided floor sales leadership and supervised 13 employees
  • Managed revenue generated and handled all documentation of store income and bank transactions
  • Responsible for opening and closing, inventory control, and various office and administrative duties
  • Created additional sales opportunities through creative marketing campaigns
  • Maintained sales records and reports related to store operations
  • Managed payroll and bank deposits
  • Exceeded assigned sales goals
  • Gave input on upcoming trends
  • Created a strong visual appearance of the showroom by effectively executing merchandise plans and strategies
  • Facilitated the content on Facebook fan site and store specific web page
  • Ensured excellence in customer service and resolved all problems at the store level.

Retail Sales Associate

Dillard's
01.2008 - 01.2009
  • Used polished communication, fashion and persuasive skills to maximize company profits by promoting special offers, creating attractive displays, handling cash transactions efficiently, and answering courteously to customer inquiries
  • Merchandised designer women's wear
  • Scheduled private shopping appointments with high-end customers
  • Worked with tailors and seamstresses for fittings
  • Met daily sale goals and balanced drawer
  • Updated personal trade customers
  • Set-up trunk shows, assisted in merchandising through visual placement and invited customers to events
  • Enthusiastically meet and exceed guest expectations.

Customer Service Representative

West Corporation
01.2006 - 01.2007
  • Supported many popular wireless mobile phones
  • Provided award-winning customer service, troubleshooting and support
  • Coordinated the installation and service repair schedules for technicians
  • Responded to inbound calls, related to wireless mobile phone, including network, equipment and user errors
  • Opened, maintained and escalated trouble tickets, as necessary
  • Communicated with customers when follow-up was needed on troubleshooting and resolving issues
  • Answered questions related to customer billing statements and general inquiries
  • Promoted and recommend products and services to meet customer needs
  • Corrected errors and discrepancies on customers' billing statements
  • Collected delinquent account balances
  • Prepared work orders, and processed payments.

Medical Receptionist

Baker's Family Practice
01.2001 - 01.2004
  • Supported the front office of a healthcare facility by greeting and comforting patients, gathering patient data, handling admissions and discharges, answering inquiries and making sure the reception area was clean and orderly
  • Answered telephones, greeted patients, entered patient demographics
  • Managed various general office duties such as registering patients, completing medical reports and insurance related forms
  • Ensured that patients and visitors were escorted to service areas beyond reception rooms
  • Performed the tasks of receiving and distributing mails and faxes on a daily basis
  • Accepted payments for services and prepared financial registers
  • Prepared discharge forms
  • Authorized drug refills and provided detailed prescription information to pharmacies.

Education

Bachelor of Science in Business Administration - Business Administration

Faulkner University
Huntsville, AL

Skills

  • Data entry
  • Medical coding
  • Typing
  • Office skills
  • Coding
  • Medical terminology
  • Microsoft office
  • Managerial
  • Server
  • Sales
  • Customer Service
  • Training
  • POS
  • Fast learner
  • Powerpoint
  • Organizational Skills
  • Great people skills, including empathy, courtesy and respect
  • Strong managerial, leadership, and business office skills
  • Excellent negotiation skills
  • Outstanding oral and written communication skills
  • Good math, data entry, and typing skills
  • Highly skilled in various Microsoft Office, software applications and the Internet
  • Understanding of health insurance regulations, processes and guidelines, medical coding and medical terminology
  • A consistent high level of performance dealing with people and services
  • Keen on picking up on new experiences and learning from others about the job demands
  • Work well in environments where my ability to adapt to new conditions are common
  • Skilled at learning new concepts quickly while working under pressure

Certification

  • TABC
  • Food handler certificate
  • Driver's license
  • Bartending skills

Assessments

  • Bartending, Proficient, 09/01/22, Understanding, pouring, and mixing drink orders
  • Sales skills, Completed, 08/01/22, Influencing and negotiating with customers
  • Customer focus & orientation, Proficient, 07/01/23, Responding to customer situations with sensitivity
  • Front desk agent (hotel), Proficient, 07/01/23, Selecting hotel rooms based on requests and identifying errors in hotel data
  • Work style: Reliability, Proficient, 08/01/22, Tendency to be reliable, dependable, and act with integrity at work
  • Food safety, Proficient, 09/01/22, Knowledge of proper food and equipment handling safety measures
  • Food service: Customer situations, Proficient, 09/01/22, Identifying and addressing customer needs in a food service setting

Timeline

Bartender

Trio
04.2024 - 06.2024

Bartender

Orion Amphitheater
04.2023 - Current

Professional Server

The Ledges
10.2021 - 07.2022

Server

Stand Up Live
02.2018 - Current

Banquet Server/Event Planner

Jackson Center
05.2017 - 11.2018

Server

Chocolate Martini Bar
08.2015 - 09.2017

Income Tax Preparer

Refund Express
12.2013 - 06.2014

Retail Sales Associate

Dillard's
01.2008 - 01.2009

Customer Service Representative

West Corporation
01.2006 - 01.2007

Assistant Manager

Grover's Emporium
01.2005 - 01.2010

Medical Receptionist

Baker's Family Practice
01.2001 - 01.2004

Bachelor of Science in Business Administration - Business Administration

Faulkner University

Similar Profiles

CREATE PROFILE
Tywana Glass