Tywanda Harris

• Enter inbound purchase order shipment into the inventory software for asset or consumable inventory , as applicable.
• Pick up, count and process asset check-in of items from University within the inventory software and place into warehouse.
• Fulfill and deliver asset check out requests from the inventory software for applicable campus personnel.
• Run reports for various warehouse or campus management, as requested.

ASM of Handbags, watches, jewelry and sunglasses, I possess a positive outlook, the desire to achieve all goals and the ability to overcome any obstacles in their path

• ASM can keenly analyze sales and merchandising trends to generate continued growth of the overall business
• Most importantly you should be able to build, coach and lead your team in achieving all of their objectives.
• Troubleshot minor problems and reported larger technical issues.
• Assisted with new hire orientation and employee training.
• Managed and coordinated multiple projects while ensuring timely completion.
• Identified ways to improve efficiency in operations and implemented process changes.
• Responded quickly to meet customer needs and resolve problems.
• Met deadlines while maintaining high-quality deliverables.
• Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
• Focused on learning new skills and staying updated with industry changes.
• Committed to delivering excellent customer service while working in a fast-paced environment.
• Developed departmental objectives, budgets, policies, procedures and strategies.

• Achieving the profitable sales objectives of the department with primary focus on attainment of team and personal sales goals
• I am also responsible for online orders, creating events, outsourcing, interviews, schedule appointment for events, day to day appointment and recruiting
• Insure stock is checked in and put away in a timely manner.
• Developed sales team through motivation, counseling and product knowledge education.
• Resolved customer complaints regarding sales and service.
• Monitored customer preferences to determine focus of sales efforts.

• Assist Customers with purchasing items
• Solicit credit and rewards programs
• Process returns, exchanges and damaged items
• Open and close register , Assist with customer issues, Stock inventory, pick-ups, pack online orders and inventory
• Responded quickly to meet customer needs and resolve problems.
• Performed routine and scheduled maintenance services.
• Worked with coworkers to complete tasks.
• Troubleshot minor problems and reported larger technical issues.

• Open and close the store
• Check emails, receive inventory, payroll, scheduling
• Coach associates on sales and insure Jockey Bra sales are over LY numbers
• End of day deposits
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Completed point of sale opening and closing procedures.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Assisted with hiring, training and mentoring new staff members.

• Effective scheduling, managing the Teller line, lobby management, and delegating essential tasks to
• Store Manager to position the store team for success, sales goals, including hiring, training, supervising, payroll, coaching and developing a highly engaged service team
• Responsible for ensuring operational integrity while creating a positive customer experience.
• Oversaw hiring and training procedures for new personnel to confirm smooth onboarding.
• Cultivated rapport with clients to build loyalty.
• Supervised daily office operations and addressed any workplace inconsistencies or issues.
• Generated customer service reports and documentation for management.
• Communicated with customers in person and by phone to promote issue resolution and good customer service.
• Administered annual operating and capital budget to facilitate profitability.
• Resolved customer complaints in professional and timely manner.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.

• Consistently provide exceptional customer service to each and every customer
• Show a sense of urgency with all interactions
• Build rapport and gain trust with both customers and team members to effectively gain their commitment
• Set clear expectations when sitting down with customers to ensure they see the value in my expert financial advice and take the proper time to ensure it is done right the first time
• Ask open-ended, fact finding questions to determine customer needs and uncover life events to properly establish recommendations that will help them succeed financially
• Transaction service to sales
• Coach tellers and show them how to uncover customer needs and listen for customer cues
• Assist tellers with their resources and product knowledge
• Assess previous week and uncover what worked well and what could be done differently to maximize sales results.
• Identified cross-selling opportunities and recommended banking products and services to customers.
• Educated customers on how to use banking products, services, and other financial solutions.

• Welcome and assist all customers with their transactions and services
• Ask open-ended questions to overcome objections and uncover needs
• Thank customers for their business
• Build relationships with personal bankers.
• Balanced cash drawer and maintained full accountability for assigned cash on hand.
• Educated customers on benefits and risks of specific loans and lines of credit.

• Fulfill the company defined customer experience by being friendly, available, and customer focused
• Complying with cash office procedures and preparing deposits and balancing cashiers
• Supervise cashiers- making sure all sales transactions are processed quickly and efficiently.
• Successfully oversaw and handled all merchandising and maintenance for front end.
• Enhanced employee morale with regular team-building activities, fostering a positive work environment.
• Oversaw implementation of loss prevention measures within the department—reducing instances of theft or fraud affecting the bottom line.
• Advised and trained new employees in job tasks, offering positive reinforcement.
• Conducted routine evaluations of employee performance against established goals, offering constructive feedback that drove improvements over time.

• Process all cash and checks for deposit for the store
• Balance all registers to make sure cash is correct
• Working customer service desk
• Responsible for ensuring credit standards are communicated and credit goals are achieved
• Merchandise and planogram team.
• Protected funds by preparing and delivering daily deposits to local bank.
• Trained new staff members on proper cash routines, procedures and requirements.
• Posted customer payments by recording cash, check and credit card payments into accounting software.

• Process all cash deposits for the store
• Unsure that customer service is at 100% at all times
• Cash management
• Unloading delivery truck
• Planogram lead
• Scheduling
• Payroll

• Unloading delivery truck
• Merchandise flow
• Stock floor shelves
• Committed to delivering excellent customer service while working in a fast-paced environment.