TYWANNA FLORES
Hallettsville,TX
Summary
Experienced cleaning professional with over 15 years in maintaining sanitation standards and enhancing guest satisfaction. Coordinated cleaning operations and resolved challenges effectively, fostering positive guest relations. Recognized for strong communication skills and commitment to high-quality service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cleaner
Myself
hallettsville, TX
02.2011 - Current
- Operated cleaning equipment and supplies, ensuring adherence to high sanitation standards.
- Coordinated cleaning schedules, optimizing task completion and maintaining cleanliness standards.
- Ensured cleanliness of surfaces and areas throughout property, contributing to improved guest experience.
Stay at Home Parent
myself
hallettsville, TX
10.2006 - Current
- Coordinated educational activities and learning opportunities at home to foster children's development.
- Created meal plans and prepared nutritious meals to promote healthy eating habits for the family.
- Organized daily schedules and routines for family members to ensure smooth household operations.
Certified Medical Assistant
Sievers Medical Clinic
Gonzales, TX
02.2009 - 10.2009
- Assisted healthcare providers with patient examinations and medical procedures.
- Maintained cleanliness and organization of examination rooms and medical supplies.
- Collaborated with team members to streamline clinic workflows and enhance patient care standards.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients on medications, procedures, and physician's instructions to promote understanding and adherence.
- Answered patient calls promptly and directed inquiries to the appropriate department.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Maintained accurate patient visit records, ensuring completeness of diagnosis information, treatment notes, and prescriptions.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Cleaned medical equipment according to established procedures.
- Documented notes during patient visits.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Restaurant Hostess
Jalisco's Bar & Grill
Hallettsville, Texas
01.2007 - 09.2008
- Greeted and seated guests promptly upon arrival.
- Oversaw reservation system and ensured accurate seating charts for optimal guest flow.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Assisted guests with menu inquiries and dining recommendations.
- Communicated with kitchen and wait staff for efficient service flow.
- Handled guest complaints with professionalism and empathy.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Maintained cleanliness and organization of entrance area and waiting space.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Organized special events and large party reservations to ensure seamless dining experiences.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Provided menus and answered questions about menu items and specials.
- Cultivated long-term customer relationships to enhance repeat business opportunities.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
Education
Some College (No Degree) - Medical Assistants
Community College Gonzales Center
Gonzales, TXSkills
- Cleaning protocols
- Sanitation standards
- Cleanliness and hygiene
- Health and safety compliance
- Infection control
- Time management
- Problem solving
- Organizational skills
- Task optimization
- Inventory management
- Facility maintenance
- Equipment operation
- Supply restocking
- Dining area maintenance
- Dining crew workflow optimization
- Server support
- Table management
- Seating arrangement planning
- Effective communication
- Communication skills
- Professional demeanor
- Team collaboration
- Customer service
- Understanding customer needs
- Guest relations
- Dining customer service
- Food safety practices
- Nutritional planning
- Food preparation and service
- Menu knowledge
- Menu presentation
- Table setting arrangements
- Multitasking capabilities
- Educational coordination
- Patient care
- Vital signs monitoring
- Medical terminology
- Procedure assistance
- Specimen collection and processing
- Healthcare software proficiency
- Electronic health records
- Seating arrangement planning
- Efficient seating
- Supply restocking
Languages
English
Professional
Certification
medical assistant
Timeline
Cleaner
Myself
02.2011 - Current
Certified Medical Assistant
Sievers Medical Clinic
02.2009 - 10.2009
Restaurant Hostess
Jalisco's Bar & Grill
01.2007 - 09.2008
Stay at Home Parent
myself
10.2006 - Current
Some College (No Degree) - Medical Assistants
Community College Gonzales Center