Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tywaun Henderson

Horn Lake,MS

Summary

Dynamic Customer Service Manager with a proven track record at Victoria's Secret & PINK, excelling in team leadership and sales analysis. Spearheaded strategies that enhanced customer engagement and drove a 22% revenue increase. Adept at training staff and fostering cross-functional collaboration to achieve operational excellence and elevate brand standards.

Overview

12
12
years of professional experience

Work History

Customer Service Manager

Victoria's Secret & PINK
Ridgeland, MS
08.2024 - Current
  • Lead the customer experience strategy on the sales floor, ensuring every guest receives personalized, attentive service aligned with the Victoria’s Secret brand and service standards.
  • Maintain strong floor presence during peak hours, leading by example and supporting associates in delivering solutions-based service, product knowledge, and brand storytelling.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Kids Department Manger

Old Navy, Gap
Jackson, MS
01.2021 - 07.2024
  • Manage all aspects of the Kids Department in a high-volume Old Navy store, including merchandising, inventory management, team leadership, and customer engagement.
  • Analyze weekly sales reports and KPIs to adjust merchandising strategies, resulting in a 22% increase in department revenue year-over-year.
  • Collaborate with store leadership to drive storewide sales goals, participate in cross-functional meetings, and support company initiatives including back-to-school and holiday events.
  • Champion Old Navy’s values and inclusive culture by promoting a welcoming environment and ensuring the Kids Department reflects diversity in style, sizing, and customer needs.

Home Department Supervisor

TJ Max
Jackson , MS
09.2019 - 02.2022
  • Supervise daily operations of the Home Department, overseeing merchandise flow, visual presentation, customer service, and team performance for a high-volume location.
  • Lead a team of 8–12 associates, assigning tasks, providing on-the-spot coaching, and ensuring adherence to company standards in merchandising, cleanliness, and loss prevention.
  • Deliver exceptional customer service by resolving escalated issues, assisting with product knowledge, and promoting loyalty programs and cross-department shopping.
  • Collaborate with store management and other department leads to plan staffing schedules, meet operational goals, and support company initiatives and promotional events.

Store Manager

Craddock Oil
Jackson , MS
05.2013 - 06.2019
  • Lead daily operations for a high-traffic convenience store with annual sales exceeding $1.2 million, managing a team of 10+ employees including cashiers, stockers, and shift leads.
  • Developed and enforced store policies and procedures to improve efficiency, reduce shrinkage, and ensure compliance with health, safety, and alcohol/tobacco regulations.
  • Oversaw all financial activities, including cash handling, daily deposits, budget tracking, inventory control, and vendor negotiations, reducing overhead costs by 15% over two years.
  • Trained and mentored new employees, implemented performance improvement plans, and conducted regular team meetings to maintain high morale and customer service standards.

Education

High School Diploma -

Canton High School
Canton, MS
05-2013

Skills

  • Customer service
  • Team leadership
  • Staff training
  • Sales analysis
  • Inventory management
  • Cross-functional collaboration

Timeline

Customer Service Manager

Victoria's Secret & PINK
08.2024 - Current

Kids Department Manger

Old Navy, Gap
01.2021 - 07.2024

Home Department Supervisor

TJ Max
09.2019 - 02.2022

Store Manager

Craddock Oil
05.2013 - 06.2019

High School Diploma -

Canton High School

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