Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tywaun Wills

Washington,DC

Summary

Dynamic professional with proven leadership and customer service skills honed over 3 years at McDonald's and Securemedy. Excelled in roles requiring the application of sales and food safety expertise, significantly reducing theft by 19% and ensuring high service levels. Skilled in inventory control and adept at fostering team collaboration and customer satisfaction.

Personable and vigilant candidate with strong ability to adapt and ensure safety and security of gaming environments. Possesses foundational understanding of surveillance techniques and emergency response procedures, coupled with solid skills in monitoring and reporting suspicious activities. Aiming to contribute to secure and enjoyable experience for patrons and staff alike.

Overview

2025
2025
years of professional experience

Work History

Special Security Officer

Securemedy
  • patrolled premises on foot 4-5 times a shift, reducing cases of theft by 19%
  • conducted routine checkups of security equipment/systems 3 times per week, troubleshooting and completing maintenance
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • directed 200+ customers, employees, and visitors to locations within the premises while on shift,
  • wrote daily shift and submitted 98% before end of shift

Cashier Team Lead

McDonald's
10.2022 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Education

High School Diploma -

Great Mills High School
Maryland
06-2022

Skills

  • sales (3 years)
  • food safety (3 years)
  • upselling
  • customer service (3 years)
  • inventory control
  • leadership
  • restaurant experience

Timeline

Cashier Team Lead

McDonald's
10.2022 - Current

Special Security Officer

Securemedy

High School Diploma -

Great Mills High School
Tywaun Wills