Tywaune Harris
Washington,DC
Summary
Dynamic professional with extensive experience in customer service and team leadership at Starbucks. Expertise in inventory management and operational efficiency, consistently recognized for maintaining a clean and organized work environment. Proven ability to enhance team collaboration, ensuring high customer satisfaction. Open availability and strong adaptability facilitate quick learning and execution of new processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartista, Cashier , Lead
Starbucks, Barista
02.2023 - Current
- Delivered high-quality beverages and food consistently to enhance customer satisfaction.
- Operated espresso machines with precision, ensuring optimal beverage quality and taste.
- Upheld cleanliness and organization of workstations to maximize operational efficiency.
- Facilitated training for new baristas on efficient beverage preparation techniques.
- Managed inventory effectively, restocking supplies to meet peak hour demands.
- Coached new team members positively, fostering a supportive training environment.
Produce Team Lead
Giants Food Store
10.2020 - 08.2024
- Ensured quality and freshness of produce through effective daily operations supervision.
- Mentored team members on safe product handling and best practices for efficiency.
- Optimized stock levels and minimized waste by implementing inventory management systems.
- Sourced high-quality produce from suppliers while maintaining competitive pricing strategies.
- Created staff schedules to ensure optimal coverage during peak shopping hours.
- Enhanced customer satisfaction ratings by leading initiatives to improve service quality.
Department Supervisor
Safeway
09.2019 - 03.2023
- Ensured operational compliance by supervising daily activities and enforcing standards.
- Elevated customer service through training and mentoring team members effectively.
- Optimized inventory management by implementing efficient ordering processes and monitoring stock.
- Enhanced departmental workflow by executing strategic process improvements and initiatives.
- Trained new hires on company policies and departmental procedures for consistency.
- Delegated tasks to six team members, promoting accountability and task completion.
Education
High School Diploma -
Gar-Field Senior High School
Woodbridge, VA06-2016
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Exceptional customer service
- Team leadership
- Cash register operation
- Safe food handling
- POS systems
- Professional demeanor
- Inventory management
- New hire training
- FLUENT IN English and partial Spanish
- Food running
- Ordering procedures
- Conflict mediation
- Cooking
- Smoothie making
- Retail management
- Multitasking and organization
- Clear communication
- Team collaboration
- Workflow management
- Speedy and efficient
- Positive and professional
- Front counter maintenance
- Opening and closing coordination
- Dining room maintenance
- Menu design
- Customer service
- Adaptable and flexible
Accomplishments
- Trained and mentored 17 employees.
- Promoted to Supervisor after 6 months.
- Completed manager training program.
- Served individually made coffee drinks to over 57 customers daily.
- Supervised team of 7 staff members.
Certification
- Management Training - 2019 - 2025
- Certified ServSafe Management Certificate, McDonald's - 2023 - 2025
- Licensed CDL Driver - 2022 - 2025
- CPR License - 2019 - 2025
Languages
English
Full Professional
Spanish
Limited Working
Interests
- Baking
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- Youth Development Programs
- Volunteering for community initiatives to give back to local communities and make a positive impact
- High-Intensity Interval Training
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Cooking
- Offering time and support to shelters for the homeless, women, and animals
- Music
- Learning new cooking techniques and expanding my culinary skills
- Growing herbs, vegetables, or fruits in home gardens
- Animal Care
- I like trying new recipes and food trends
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartista, Cashier , Lead
Starbucks, Barista
02.2023 - Current
Produce Team Lead
Giants Food Store
10.2020 - 08.2024
Department Supervisor
Safeway
09.2019 - 03.2023
High School Diploma -
Gar-Field Senior High School
Certificates & License
I've acquired my servsafe certificate back when i was at mcdonald's.
Also acquired a plethora of accomplishments and certificates since however i look forward to more growth within. i look forward to a organized, stable business that allows 8 hours shifts and guarantee daily hours.