Tywaune Henderson
Grand Prairie,TX
Summary
Licensed Texas All Lines Adjuster with a strong background in customer service, financial analysis, and problem-solving. Skilled in managing complex claims processes, resolving disputes, and delivering exceptional customer experiences. Highly detail-oriented, organized, and proficient in utilizing technology to streamline workflows and enhance efficiency.
Overview
1
1
Certification
Work History
Accounts Payable & Credit Analyst
Company Name
- Managed financial accounts and resolved billing disputes for over 200 vendors, ensuring timely payments and compliance with company policies
- Collaborated with cross-functional teams, including finance and legal, to address discrepancies and ensure contract adherence
- Developed tracking systems in Salesforce, reducing errors in payment processing by 30%
- Delivered exceptional customer service by addressing inquiries and complaints, maintaining vendor satisfaction
Customer Support Representative
Company Name
- Handled 50+ customer inquiries daily, providing clear solutions to billing and product issues
- Implemented a follow-up system to ensure all customer concerns were resolved promptly, improving satisfaction scores by 15%
- Worked with the claims department to resolve insurance-related issues, gaining familiarity with claims processing
Customer Service Representative
Alliance Data
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor’s Degree - Cybersecurity
Southern New Hampshire University
01.2025
Skills
- Claims Management Processes
- Customer Service and Communication
- Fraud Detection and Investigation
- Negotiation and Conflict Resolution
- Data Analysis and Reporting
- Time Management and Organization
- Proficiency in Salesforce
- Proficiency in Excel
- Proficiency in Claims Software
Certification
- Texas All Lines Adjuster License, [Month, Year]
- Salesforce Administrator, Proficient User
Accomplishments
- Successfully streamlined a multi-departmental process, reducing resolution times by 25%.
- Maintained 98% accuracy rate in financial audits, showcasing attention to detail.
- Achieved high customer satisfaction ratings through exceptional service delivery.
Timeline
Accounts Payable & Credit Analyst
Company Name
Customer Support Representative
Company Name
Customer Service Representative
Alliance Data
Bachelor’s Degree - Cybersecurity
Southern New Hampshire University
Similar Profiles
Eva WheatleyEva Wheatley
Babysitting at Company NameBabysitting at Company Name
Rebecca RandolphRebecca Randolph
Job Title at Company NameJob Title at Company Name
Chassidy JamesChassidy James
Medical Assistant Extern at Company NameMedical Assistant Extern at Company Name