TYWON BENNETT
Marshall
Summary
Skilled insurance agent that focus on customer service and policy management. My Experience includes building client relationships, advising on coverage options, and maintaining up-to-date knowledge of industry changes. I have strong problem-solving skills combined with ability to negotiate successfully. I also have consistently contributed to team success. Noted for bringing creative solutions to complex situations in past roles.
Overview
14
14
years of professional experience
Work History
Deputy Sheriff
Caddo sheriff department
Shreveport
01.2024 - Current
- Responded to emergency calls and provided immediate assistance to victims.
- Conducted investigations on crimes and collected evidence for reports.
- Monitored inmates at correctional facilities ensuring compliance with all rules and regulations.
- Saved time through effective emergency issue resolution.
- Maximized data collection accuracy scores by recording, storing and analyzing security information with zero discrepancies.
- Documented incidents and prepared reports for review by supervisory staff.
- Collaborated with law enforcement agencies during transfers and court appearances.
- Inspected cells and conducted random searches of common areas.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Maintained clear and open communications with facility areas to support safe operations.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
Life Insurance Agent
Kemper Life
Shreveport
08.2022 - 10.2024
- Provided personalized service to clients by phone, email, or in-person meetings.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Developed strong relationships with clients through effective communication and support.
- Collaborated with underwriters to assess risks and finalize policy terms.
- Conducted regular follow-ups with clients to address concerns and provide updates.
- Educated clients on policy features and benefits to enhance understanding.
- Processed applications and claims efficiently while ensuring compliance with regulations.
- Analyzed customer information to determine eligibility for various insurance products.
- Assisted clients in selecting appropriate insurance policies for their needs.
- Maintained accurate records of client interactions and policy transactions for reference.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
- Provided customers with information regarding plan features, pricing, and availability.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Processed payments received from clients promptly according to established procedures.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Explained coverage options to potential policyholders, answering questions or concerns.
Roofing Manager
FLEXIBLE ROOFING AND SOLUTIONS
01.2018 - 01.2024
- Calculate the cost of materials
- Take pictures before and after each Job
- Talk with clients about what was needed
- Kitchen and Bathroom designer
- Sales Rep
- Customer service
- Write ESTIMATES
- Calculate job materials
- Looking for a position into insurance adjusting. Great person to have on any team. Work Hard and looking to be the best insurance adjuster I can be.
- Coordinated with suppliers to secure quality materials for roofing installations.
- Supervised daily operations, overseeing crews and maintaining workflow efficiency.
- Conducted inspections to ensure compliance with safety standards and regulations.
Sales Associate
Bargain Outlet
Longview
09.2016 - 11.2020
- Assisted customers with product selection and inquiries.
- Managed inventory levels and organized stockroom efficiently.
- Processed transactions using point-of-sale systems accurately.
- Maintained store displays to enhance product visibility.
- Collaborated with team members to ensure smooth operations.
- Trained new associates on company policies and procedures.
- Resolved customer complaints and provided solutions promptly.
- Conducted regular merchandise audits to ensure accuracy.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Placed special orders or called other stores to find desired items.
Sales Associate
Lowes Home Improvment
Longview
05.2012 - 08.2016
- Prepared merchandise for purchase or rental.
- Placed special orders or called other stores to find desired items.
- Described merchandise and explained use, operation and care.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Carpentry Trainee
CASS CIVILIAN CONSERVATION CENTER
Ozark
10.2011 - 10.2012
- Experience in working with safety data sheets
- Excellent performance working on group projects.
- Worked with a variety of hand tools and material including, lumber, plywood, nails, and tools including levels, plumb-bobs, hammers, saws, screwdrivers, files, nail puller bars, pliers, punches, snipes, wrecking bars, and various wrenches
- Knowledge of stacking and storing of construction and building materials
- Worked on various building projects which included maintaining door hardware, doors.
- Have some experience with tube and clamp and frame scaffold erection
- Experience in running various power tools such as skill saws, miter saw, drills, planers, jig saws, reciprocating saws, etc.
- Skilled in Finish Carpentry, Form Work, Framing, Drywall, Acoustical Ceiling, Roofing, Siding/Exterior Trim
- Work performed also included passing safety exams, demonstrating my ability to dress appropriately for work, my ability to arrive for work on time, and my ability to respond appropriately to supervision while staying on task.
Education
High School Diploma -
OZARK HIGH SCHOOL
Ozark, ARBusiness Management -
TEXAS COLLEGE
Tyler, TXCarpentry Trainee -
CASS CIVILIAN CONSERVATION CENTER
Ozark, ARSkills
- Basic Computer Skills
- Ability to use Labor Market Information
- Forklift certified
- Excellent Interpersonal Skills
- Communication Skills
- Self-Motivator
- Emergency response
- Client communication
- Project management
- Workflow optimization
- Problem solving
- Attention to detail
- Team leadership
- Conflict resolution
- Customer service
- Interview techniques
- Background investigations
- Building security check
- Risk assessment
- Insurance policy analysis
- Claims processing
- Customer relationship management
- Data analysis
- Effective communication
- Team collaboration
- Time management
- Detail orientation
- Negotiation skills
- Lead generation
- Policy adjustment
- Quotes and sales
- Revenue generation
- Policy renewals
- Property insurance
- Marketing management
- Client assessment
- Deductible expense identification
- Insurance sales strategy
- Licensed insurance agent
- Life insurance
- Professionalism and ethics
References
Available Upon Request
License States
- Texas
- Louisiana
- Florida
Timeline
Deputy Sheriff
Caddo sheriff department
01.2024 - Current
Life Insurance Agent
Kemper Life
08.2022 - 10.2024
Roofing Manager
FLEXIBLE ROOFING AND SOLUTIONS
01.2018 - 01.2024
Sales Associate
Bargain Outlet
09.2016 - 11.2020
Sales Associate
Lowes Home Improvment
05.2012 - 08.2016
Carpentry Trainee
CASS CIVILIAN CONSERVATION CENTER
10.2011 - 10.2012
High School Diploma -
OZARK HIGH SCHOOL
Business Management -
TEXAS COLLEGE
Carpentry Trainee -
CASS CIVILIAN CONSERVATION CENTER