Tywon Daniels
Account Specialist
West Palm Beach,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Account Specialist
Everbright Solar
03.2023 - Current
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Prospected for new customers in target areas or demographics to bring in new business.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
Client Retention Specialist
Momentum Solar
01.2021 - 03.2023
- Tywon Daniels 8+ years' experience in customer service and other client-facing roles
- Strong leadership experience in both professional and extra-curricular settings
- Key achievements include:
- Acted as a gatekeeper for a 26-person department, ensuring all callers felt warmly welcomed and received prompt, accurate answers to queries
- In first two months at Same Day Water Heaters, set a 98% completion rate for daily purchase orders surpassing the previous 76% standard rate
- Became go-to staff member for relaying complicated technical information to high-profile clients, earning regular compliments for making complex transactions easy to understand
- Momentum Solar
- Design and implement customer retention strategies to increase loyalty and retain business
- Analyze customer feedback, negotiate with customers, implement retention strategies, and compile reports for sales managers
Customer Care Specialist
01.2020 - 01.2021
- Premiere Response
- Daily responsibilities included responding to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding products or services
- Additionally, making outbound calls to set appointments and gather survey data.
Call Center Agent
01.2017 - 01.2020
- Same Day Water Heaters
- Answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information
- Inform customers of the product terms and features.
Education
M.S - Biology
Texas Southern University
M.S - Chemistry
Texas Southern University
Skills
- Customer Care
- Client Development and Retention
- Customer Satisfaction
- Microsoft Office
- Call Volume and Quality Metrics
- Administrative and Office Support
Timeline
Account Specialist
Everbright Solar
03.2023 - Current
Client Retention Specialist
Momentum Solar
01.2021 - 03.2023
Customer Care Specialist
01.2020 - 01.2021
Call Center Agent
01.2017 - 01.2020
M.S - Biology
Texas Southern University
M.S - Chemistry
Texas Southern University
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