Tywon Hurst
Indianapolis,IN
Summary
- Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking, and research abilities. Background in roles with high-volume customer demands.
- Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
- Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.
- Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
- Diligent brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.
- Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
- Motivated professional offering value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
9
9
years of professional experience
Work History
Sr. Customer Care Rep
Terminix
Indianapolis, IN
06.2020 - 01.2022
- Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty - Reaching out to different providers to see if they can accommodate members for their transportation needs
- Conducted regular follow-up calls to ensure customers were satisfied with their purchases.
- Analyzed trends in customer inquiries to identify areas for improvement in products or services offered by the company.
- Developed and implemented customer service policies and procedures to ensure quality customer service.
- Identified opportunities to improve customer service processes through research and analysis of customer feedback.
- Assisted customers with product information, order status updates, billing inquiries, and technical support.
Tug Driver
FedEx Express
Indianapolis, IN
01.2022 - 06.2022
- Driving cans to planes
- Assisted in loading and unloading cargo onto vessels at dockside.
- Provided assistance with docking and undocking procedures when necessary.
- Operated trucks to efficiently deliver materials to specified locations.
- Inspected equipment and completed basic repairs to maintain safety and efficiency of each trip.
Service Center Assistant
Kelly Services
Indianapolis, IN
07.2022 - 01.2024
- Working with different accounts that have recall materials
- Answering incoming calls.
- Greeted visitors, clients and guests in a professional manner.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Served as contact person and source of information to maintain good communication with clients.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Answered incoming calls and recorded accurate messages.
- Assisted in the preparation of reports, presentations and correspondence.
Warehouse Associate
UPS
Indianapolis, IN
03.2017 - 02.2020
- Unloading/loading trucks, loading over 75lbs into trucks, sliding box's down slide
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Communicated effectively with team members on matters related to work assignments.
- Used pallet jacks to move items to and from warehouse locations.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Updated inventory and production information using warehouse management systems and scanner guns.
Jersey Mikes Crew Member
Jersey Mike's
Indianapolis, IN
04.2016 - 09.2017
- Cleaning store, making customers happy, making food, restocking store
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Presented orders to guests within anticipated service times.
Store Associate
Shoppers World
Indianapolis, IN
04.2015 - 04.2017
- Restocking clothes, cleaning store, cashier
- Ensured the cleanliness and tidiness of the store.
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Addressed customer complaints in a professional manner.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Answered telephone to give callers store information and look up order details.
- Improved customer service feedback scores through outstanding service.
Education
High school diploma - Mathematics And Computer Science
Arsenal Technical High School
Indianapolis, IN06.2019
Skills
- Order Processing
- Documentation and Reporting
- Inbound Customer Service
- Customer Relations
- Problem Resolution
- Strong Leadership
- Appointment Scheduling
- Client Retention Strategies
- Customer Service
- Forklift
- Order Picker
- Reach Truck
- Materials Handling
- Database Research
- Email Correspondence
Additional Information
Hard worker, enjoy my job when it's a good environment. don't expect the job to be easy long as I'm Showed the ropes I'm pretty much hands on, I'm interested and forklifting customer service I'm a fast learner good listener fast pacer would love overtime if needed or wanted, would recommend if company/warehouse/remote global/expanding in different states (willing to relocate to Houston Texas, Arizona
CAN Relocate Additional Contact Number
- Relocation: Houston Tx, Arizona
- Additional Contact Number 1-317-989-5303
Timeline
Service Center Assistant
Kelly Services
07.2022 - 01.2024
Tug Driver
FedEx Express
01.2022 - 06.2022
Sr. Customer Care Rep
Terminix
06.2020 - 01.2022
Warehouse Associate
UPS
03.2017 - 02.2020
Jersey Mikes Crew Member
Jersey Mike's
04.2016 - 09.2017
Store Associate
Shoppers World
04.2015 - 04.2017
High school diploma - Mathematics And Computer Science
Arsenal Technical High School
Similar Profiles
Orlando PadillaOrlando Padilla
Area Sales Manager at TerminixArea Sales Manager at Terminix
Amethyst CookAmethyst Cook
Technical Support Specialist at TerminixTechnical Support Specialist at Terminix
Dakota PotvinDakota Potvin
Termite Technician at TerminixTermite Technician at Terminix