Tyzasha Ingram-Dabney
West Saint Paul,MN
Summary
Reliable and upbeat Mobile expert successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
10
10
years of professional experience
Work History
Mobile Expert
T-Mobile
03.2017 - Current
- Resolved customer complaints swiftly and professionally, ensuring positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Led product training sessions for new team members, fostering supportive learning environment and increasing staff expertise.
- Collaborated closely with management to develop strategies aimed at improving store KPIs such as revenue growth and customer satisfaction scores.
Cashier
Burlington
02.2016 - 03.2017
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Lead Keyholder
Journeys Shoes
01.2014 - 02.2016
- Opened inventory boxes and restocked shelves.
- Opened and closed store 3 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Trained new hires on company policies, procedures, and best practices in order to ensure smooth onboarding process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Organized employee schedules, adhering to budgetary constraints while maintaining adequate staffing levels during peak hours.
- Maintained clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Led weekly staff meetings to discuss store performance metrics, review progress towards goals, and address any areas requiring improvement.
Education
High School Diploma -
Johnson Senior High School
Saint Paul, MN06.2016
Skills
- Cross-platform Proficiency
- Customer Service
- Adaptable and Flexible
- Microsoft applications proficiency
- Goal-Driven
- Excellent Written and Verbal Communication
Timeline
Mobile Expert
T-Mobile
03.2017 - Current
Cashier
Burlington
02.2016 - 03.2017
Sales Lead Keyholder
Journeys Shoes
01.2014 - 02.2016
High School Diploma -
Johnson Senior High School
Similar Profiles
David M. FullerDavid M. Fuller
Reporting and Analytics Manager at T-MobileReporting and Analytics Manager at T-Mobile
Marcos MoralesMarcos Morales
Customer Service Representative at T-mobileCustomer Service Representative at T-mobile
Ashaley SifuentezAshaley Sifuentez
Sales Associate at T-MobileSales Associate at T-Mobile