Tyzeijah Washington
Wichita Falls,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Ihop
Fort Worth, TX
06.2018 - 08.2023
- Served tables, took orders, and delivered food promptly
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Carried out opening and closing tasks, including arranging the dining area and replenishing supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Manager
Oasis Restaurant
Fort Worth, TX
10.2020 - 04.2022
- Delivered food to guest tables promptly. Managed daily operations. Supervised shifts. Maintained cleanliness of the restaurant. Conducted training for new employees. Ensured customer satisfaction consistently.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Remote Data Entry Clerk/Medical Coding and Billing Specialist
CornerStone Staffing
Fort Worth, TX
10.2018 - 10.2020
- Handled medical coding and billing tasks
- Typing average speed of 40 wpm+
- Attend team meetings routinely
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Created spreadsheets to track data entries.
- Updated existing records with new or revised information as needed.
- Followed up on pending tasks until completion.
- Verified accuracy and completeness of data entry into the database system.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Reviewed and updated account information in company computer system.
- Exceeded quality goals to support team productivity.
- Identified, corrected, and reported data entry errors.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Shared incomplete and deficient data sets with supervisors for resolution.
- Kept detailed notes during meetings and relayed information to co-workers through email.
- Verified patient information, including medical history and insurance coverage, to ensure accuracy of coding and billing.
- Submitted claims electronically to insurance companies in accordance with regulations.
- Provided customer service support via phone or email regarding account balances or other inquiries related to billing issues.
- Monitored regulatory updates from Medicare and Medicaid programs as well as private insurers.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
- Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
Caregiver
Always Best Care Senior Services
Centennial, CO
01.2017 - 05.2018
- I visit homes of senior citizens to assist with their daily necessities, including cooking, cleaning, helping with showers, dressing, and more.
- In addition to providing transportation and opportunities to leave the house, assistance with memory and various other services are also available.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Laundered clothing and bedding to prevent infection.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Followed safe lifting and transferring techniques to transport residents.
- Built strong and trusting rapport with clients and loved ones.
- Maintained detailed records of services performed on clients.
- Instructed family members on how to provide bedside care.
- Partnered with registered nurses and physiotherapists to provide care to patients.
Remote/ In-Person Ticket Agent
Frontier Airlines
Denver, CO
02.2016 - 04.2017
- Assisted with customer inquiries regarding flight information, baggage policies, and seating arrangements.
- Processed payments for tickets and checked passengers in for their flights.
- Verified passenger identification documents prior to boarding flights.
- Issued refunds or credits when appropriate due to flight cancellations or delays.
- Maintained up-to-date knowledge of airline policies regarding fares, schedules, special offers, and other services offered by the airline.
- Updated computer systems with new reservation information as needed.
- Answered incoming calls from customers seeking help booking tickets or making changes to existing reservations.
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Sold, printed, and issued tickets to customers following all applicable guidelines.
- Printed itineraries and tickets for passengers each day.
- Greeted customers and provided ticketing assistance.
- Provided customers with accurate directions to the airport terminal.
Front Desk Receptionist
Conn's Home Plus
Aurora, CO
05.2016 - 01.2017
- In my role as a customer service representative, I am responsible for processing payments and meticulously reviewing all contracts, whether they are store or corporate, prior to submission for processing.
- In reviewing contracts, I ensure that all elements are properly signed and prepared for execution.
- In addition to managing inventory, I handle cash and registers, and provide assistance to customers as required.
- Handling and directing numerous incoming calls, coordinating payment schedules, processing payment updates, and maintaining a tidy workstation.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Signed for packages, recorded deliveries and distributed to personnel.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Reviewed and monitored contracts for accuracy, completeness, and compliance with company policy.
- Reviewed invoices from vendors against contracted services rendered to verify accuracy prior to payment authorization.
- Processed payments due under contracts according to payment schedule requirements.
- Acted as a liaison between internal departments and external suppliers during contract negotiations.
- Managed contract closeout process, resolving all issues prior to release of final payment.
Manager Assistant
Coldstone Creamery
Aurora, CO
01.2012 - 01.2017
- Opened and closed store while performing managerial duties
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized and maintained filing systems for documents and records.
- Greeted visitors, clients and guests in a professional manner.
- Operated cash register to collect payments from customers.
- Maintained cleanliness of all food preparation surfaces, utensils and equipment according to safety regulations.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
- Completed end-of-day duties by balancing payments and receipts in cash register.
- Memorized menu items, identifying allergens to streamline service to customers.
- Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
- Managed POS register to complete customer transactions.
- Prepared and served a variety of ice cream flavors and frozen desserts to customers, ensuring high-quality service.
Remote Call Center Representative
24-7 Intouch
Aurora, CO
02.2014 - 05.2016
- Typed 45+ words per minute to document issues for escalation to higher support teams as needed.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Navigated through computer systems to review information and respond appropriately to callers.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
High school Diploma -
Compassion Road Academy
Skills
- Customer Support Expertise
- Order Management
- Point of Sale (POS) system operations
- Cash Handling
- Patient confidentiality
- Insurance Verification
- Medical billing procedures
- HIPAA Compliance
- Medical claims coding
- Medical Billing
- Data Entry
- Complaint Handling
- Documentation And Reporting
- Detail Oriented
- Computer Literacy
- Product Knowledge
- Professionalism
- Inventory Management
- Organizational Skills
- Payment Processing
- Airline regulations
- Office Administration
- File Management
- Spreadsheet tracking
- Work Prioritization
- Filing and sorting
- Telephone Etiquette
- Clerical Support
- Bookkeeping
- Marketing
Certification
- Diploma in Makeup Artistry October 2023 to Present
- Driver's License
- CPR Certification
Timeline
Manager
Oasis Restaurant
10.2020 - 04.2022
Remote Data Entry Clerk/Medical Coding and Billing Specialist
CornerStone Staffing
10.2018 - 10.2020
Server
Ihop
06.2018 - 08.2023
Caregiver
Always Best Care Senior Services
01.2017 - 05.2018
Front Desk Receptionist
Conn's Home Plus
05.2016 - 01.2017
Remote/ In-Person Ticket Agent
Frontier Airlines
02.2016 - 04.2017
Remote Call Center Representative
24-7 Intouch
02.2014 - 05.2016
Manager Assistant
Coldstone Creamery
01.2012 - 01.2017
High school Diploma -
Compassion Road Academy
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