Tyzhane Carter
Oklahoma City,OK
Summary
Proven leader and customer service expert, adept in problem-solving and multi-tasking, enhanced Nestle Toll House's customer satisfaction through prompt resolution of complaints and operational improvements. Skilled in fostering teamwork and collaboration, significantly reducing cash discrepancies. Achieves excellence in high-stress environments, always prioritizing consumer needs and preferences.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
4
4
years of professional experience
Work History
Sales Associate
Dillards Department Store
02.2022 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Assistant Manager
Nestle Toll House
05.2021 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Potomac High School
Oxon Hill, MD05-2016
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
Timeline
Sales Associate
Dillards Department Store
02.2022 - 12.2024
Assistant Manager
Nestle Toll House
05.2021 - 02.2022
High School Diploma -
Potomac High School
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