Tyzhane Johnson
Milford ,DE
Summary
Outgoing individual with strong organizational, labor, and teamwork skills. Experienced customer service representative with a passion for promoting lasting customer satisfaction through exceptional service and support. Skilled in promotion and problem-solving, driving company revenue effectively.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Giant Food
19312 Lighthouse Plaza
11.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Owner
Ty’s Spectacular Cleaning LLC
17133 Ellendale Forest Road
04.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Generated revenues yearly and effectively capitalized on industry growth.
Package Handler
Fed-Ex Grounds
Seaford, DE
03.2020 - 09.2021
- ASSEMBLED SEALED AND LOADED PACKAGES INTO CORRECT TRUCKS
- ALERTED SUPERVISORS AND COWORKERS OF HAZARDS AND OTHER ISSUES FOR QUICK RESOLUTION
- FOLLOWED VERBAL AND WROTTEN INSTRUCTIONS TO PROPERLY MOVE AND SHIP PRODCUTS
- REMOVED JAMS AND UNBLOCKED CONVEYOR SYSTEMS RO MAINTAIN FLOW OF GOODS
- PREPARED PALLETS OF BOXES FOR EASY TRANSPORATION BETWEEN CUSTOMER AND STORAGE LOCATIONS
- REASONING FOR LEAVING: SUBSTAINED SERIOUS INJURIES FROM JOB
Recreational/Admin. Assistant
Genesis Healthcare
Milford, DE
10.2019 - 02.2020
- COLLABORATED WITH STAFF TO CREATE RECREATION OFFERINGS AND FACILIATED COMMUNICATION ABOUT NEW PROGRAMS AND ACTIVITES TO GENERATE INVOLVEMENT
- OPENED, CLOSED AND SECURED FACILITIES AT PRESCIBED TIMES TO ACCOMAODATE SCHEDULED ACTIVITIES
- DESIGNED CUSTOMIZED CLIENT PROGRAMS TO MEET INDIVIDIAL FITNESS NEEDS
- CONDUCTED ROUNDS WITHIN FACILITY AND CAMPUS TO FACILIATE SAFE EXECUTION OF RECREATIONAL ACTIVITES AND MONITOR PARTCIPATION NUMBERS
- ADMINISTRED PROGRAM SURVEYS AND EVALUATIONS TO PARTCIPANTS TO MEASURE FACILITY PERFORMANCE
Housekeeping Attendant (Seasonal)
Vacasa Vacational Rentals
Ocean City, MD
04.2018 - 10.2018
- ENGAGED WITH GUEST ON ROOM REQUIREMENTS AND AMENITIES TO PROMOTE OVERALL SATISFACTION
- PLACED ORDERS FOR NEW INVENTORY TO GURANTEE AVALIABILITY OF ADEQUATE CLEANING SUPPLIES
- CLEANED AND STOCKED MINIBARS WITH NECESSARY SUPPLIES
- SANITIZED ALL KITCHEN SURFACES, WIPED DOWN CABINETS AND SWEPT AND MOPPED FLOORS
- KEPT BULIDING ENTRYWAY GLASS CLEAN AND POLISHED FOR PROFESSIONAL PRESENTATION
Education
Bachelor Of Health Science - Science
Trident University International
Cypress, CASkills
- Team Collaboration
- Physical Strength and Stamina
- Cargo Sorting
- Decision Making
- Microsoft
- Creative Problem Solving
- Verbal and Written Communications
- Understanding Customer Needs
Timeline
Pharmacy Technician
Giant Food
11.2023 - Current
Owner
Ty’s Spectacular Cleaning LLC
04.2023 - Current
Package Handler
Fed-Ex Grounds
03.2020 - 09.2021
Recreational/Admin. Assistant
Genesis Healthcare
10.2019 - 02.2020
Housekeeping Attendant (Seasonal)
Vacasa Vacational Rentals
04.2018 - 10.2018
Bachelor Of Health Science - Science
Trident University International