TAHA AHMADI
Sacramento,CA
Summary
Dedicated Management Information Systems (MIS) student with over 3 years of experience in technical support, customer service, management, and clerical roles. Certified Interpreter for Sacramento County with a strong background in managing confidential information and providing interpretation services. Fluent in English and Farsi/Dari, conversant in Pashto and Urdu. Seeking to transition skills and experience into a Social Worker role, leveraging multicultural communication skills and a passion for community service.
Overview
4
4
years of professional experience
Work History
Office Assistant / Certified Interpreter
Sacramento County (Department of Human Assistance)
2023.07 - Current
- Managed access to confidential state and law enforcement websites, ensuring strict security and privacy protocols
- Provided interpretation services in Farsi/English, facilitating communication in legal and procedural contexts
- Assisted clients with accessing public assistance programs and resources
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Manager / Marketing Manager
JoJo'z Pizza
2022.02 - 2023.06
- Enhanced customer service protocols, resulting in improved satisfaction ratings and compliance with industry standards
- Managed diverse teams and resolved conflicts to ensure a positive work environment
- Developed community outreach initiatives to support local charities and community programs
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Technician / Co-Owner
Roseville Mobile Tech Repair
2020.02 - 2021.09
- Diagnosed and resolved technical issues for diverse clientele, emphasizing empathy and understanding
- Managed customer relationships and ensured compliance with service agreements
- Maintained detailed records and documentation of client interactions and service provision
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Education
Associate Degree for Transfer in Management Information Systems -
Folsom Lake College
Folsom, CA11.2024
High School Diploma -
Foothill High School
Foothill Farms, CA05.2021
Skills
- Customer Service & Support
- Multilingual Communication (English, Farsi/Dari, Pashto, Urdu)
- Crisis and Conflict Resolution
- Confidential Data Management
- Team Collaboration & Leadership
- Office Equipment Maintenance
- Clerical Support
- Software & Hardware Diagnostics and Repair
- Data Entry
Volunteer Experience
- Election Officer, Sacramento County: Managed sensitive election processes and supported community engagement under strict regulations
Languages
Dari
Native or Bilingual
Farsi
Native or Bilingual
Timeline
Office Assistant / Certified Interpreter
Sacramento County (Department of Human Assistance)
2023.07 - Current
Manager / Marketing Manager
JoJo'z Pizza
2022.02 - 2023.06
Technician / Co-Owner
Roseville Mobile Tech Repair
2020.02 - 2021.09
Associate Degree for Transfer in Management Information Systems -
Folsom Lake College
High School Diploma -
Foothill High School
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