T'Ziah Speights
Fort Myers,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Safety Technician
Lee Health System
Fort Myers, FL
04.2023 - Current
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Warmly greeted patients and visitors and made each feel welcome.
- Provided physical support to patients through diverse types of mobility assistance.
- Supported medical staff during patient examinations in accordance with company policy.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Performed daily bedside rounds to check on patient status, well-being, and pain levels.
Customer Service Representative
Best Homes Services
Fort Myers, FL
05.2022 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Customer Care Specialist
Alta Resources: Blue Cross-Blue Shield
Fort Myers, FL
11.2021 - 05.2022
- Took ownership of customers issues to follow problems through to resolution.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Directed customers to appropriate departments for additional support.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Representative
Lynx Services
Fort Myers
06.2021 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Server
Five Star Senior Living
Fort Myers, FL
01.2021 - 06.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Diploma - High School
Dunbar High School
Fort Myers, FL06.2021
Skills
- Investigative Auditing
- Special Projects
- Critical Thinking
- Accident Investigations
- Injury Prevention
- Injury Tracking
- Office Operations
- Help Desk Support
- Technical Support
Timeline
Safety Technician
Lee Health System
04.2023 - Current
Customer Service Representative
Best Homes Services
05.2022 - 07.2022
Customer Care Specialist
Alta Resources: Blue Cross-Blue Shield
11.2021 - 05.2022
Customer Service Representative
Lynx Services
06.2021 - 11.2021
Server
Five Star Senior Living
01.2021 - 06.2021
Diploma - High School
Dunbar High School