Tzu-Ying(Regina) Chuang
West New York,NJ
Summary
Flexible Flight Attendant fluent in multiple languages and offering outstanding customer service skills. Thrives in team-centered environment. Looking to apply skills in a new field focused on serving international clientele.
Overview
12
12
years of professional experience
1
1
Certification
Work History
International Flight Attendant
All Nippon Airways
, Tokyo, Japan
11.2013 - Current
- Comforted and provided reassurance to passengers during unforeseen or stressful events.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Directed junior team members in proper duties and company regulations.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Inventoried aircraft amenities and completed order list for turnaround.
- Observed passengers for intoxication or possible threat to safety.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Restocked and organized food, beverage and passenger items inventory.
Pert-Time Waitress
Kanpai Yakiniku Izakaya Restaurant
, Taipei, Taiwan
08.2012 - 10.2013
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Greeted customers, answered questions and recommended specials to increase profits.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Garnished dishes and beverages to serve visually appealing menu items.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
Bachelor of Arts - Human Biology
Hunter College of The City University of New York
New York, NYBachelor of Arts - Economics
Tamkang University
New Taipei City, Taiwan06.2012
High School Diploma -
National Taoyuan High School
Taoyuan, Taiwan06.2008
Some College (No Degree) - Biology
Santa Barbara City College
Santa Barbara, CASkills
- Detail Oriented
- Time Management
- Complaint Resolution
- Verbal and Written Communication
- Administrative Tasks
- Reporting and Documentation
- Microsoft Office
- Data Entry
- Team Leadership
- Customer Service
- Passenger Needs Assessment
- Passenger Interaction
- Conflict Mediation
- Problem-Solving
- Adult AED and CPR
- First Aid and CPR
- Task Prioritization
- Training and Development
- Safety Procedures
- Safety Demonstrations
- Company Culture and Values
- Emergency Situations Management
- Decision Making
- Aircraft Safety Checks
- Team Collaboration
- Ticket Checks
- Speech Clarity
- Passenger Behavior Monitoring
- Team Oversight
- Equipment Oversight
- Quality Assurance
- Creative Thinking
- Special Needs Assistance
- Cleaning and Sanitizing
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Japanese
Full Professional
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Certification
- First aid and AED certifications
Timeline
International Flight Attendant
All Nippon Airways
11.2013 - Current
Pert-Time Waitress
Kanpai Yakiniku Izakaya Restaurant
08.2012 - 10.2013
Bachelor of Arts - Human Biology
Hunter College of The City University of New York
Bachelor of Arts - Economics
Tamkang University
High School Diploma -
National Taoyuan High School
Some College (No Degree) - Biology
Santa Barbara City College
Similar Profiles
SHAH FERDOUSSHAH FERDOUS
Client Service Representative at All Nippon AirwaysClient Service Representative at All Nippon Airways
MARINA YUKIYASUMARINA YUKIYASU
Flight Attendant at All Nippon AirwaysFlight Attendant at All Nippon Airways
Ayaka MoriAyaka Mori
Flight Attendant at All Nippon AirwaysFlight Attendant at All Nippon Airways
Atsushi NakaoAtsushi Nakao
General Manager & Vice President Central Region US at All Nippon AirwaysGeneral Manager & Vice President Central Region US at All Nippon Airways
TAWANA JONESTAWANA JONES
Regulatory Site Officer at SanofiRegulatory Site Officer at Sanofi