TZU FENG (Henry) KAO
1415 Heatherton Ave
Summary
Dynamic District Manager with a proven track record at 99 Ranch Market, excelling in strategic planning and operations management. Spearheaded successful store openings and enhanced employee performance through targeted training programs. Recognized for driving revenue growth and fostering a collaborative work environment, while ensuring compliance with regulations and maintaining high-quality standards.
Overview
18
18
years of professional experience
Work History
District Manager
99 Ranch Market
02.2022 - 03.2025
- Supervised various locations, in Southern California, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store in Arcadia mall opening, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- To meet with sales revenue/gross profit/labor ratio targets.
District Manager
99 Ranch Market
03.2019 - 02.2022
- Supervised various store locations in Houston/Austin/Dallas/Phoenix, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings in Phoenix AZ, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- To meet with sales revenue/gross profit/labor ratio targets.
Store Manager
99 Ranch Market
03.2007 - 03.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- To meet with sales revenue/gross profit/labor ratio targets.
Education
Bachelor - Mechanical Engineering
National Taiwan Ocean University
Keelung TW06.1987
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Attention to detail
- Operations management
- Sales management
- Customer relations
- Staff development
- Team development
- Financial management
Timeline
District Manager
99 Ranch Market
02.2022 - 03.2025
District Manager
99 Ranch Market
03.2019 - 02.2022
Store Manager
99 Ranch Market
03.2007 - 03.2019
Bachelor - Mechanical Engineering
National Taiwan Ocean University
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