TZVI SAKS

Heart To Heart Homecare

Bronx/Brooklyn

07.2018 - Current

Manage day-to-day operations across multiple branches and departments and a team of over 100 employees.
Quality control and process development enhance patient and caregiver satisfaction and experience.
Develop and implement strategic initiatives to retain the current census, including holds, hospitalizations, and discharges, resulting in increased revenue growth.
Started and shaped a successful NHTD program compliant with NYS regulations, leading personnel recruitment, and overseeing the complete referral process.
Assisted in training new staff on homecare policies and procedures.
Implemented quality assurance measures to enhance service efficiency.
Facilitated customer retention initiatives through targeted communication strategies.
Analyzed customer feedback to identify trends and improve service delivery.
Developed personalized engagement plans for at-risk customers to enhance loyalty.
Collaborated with cross-functional teams to streamline retention processes and policies.
Conducted training sessions for team members on effective retention techniques.
Managed follow-up communications with customers after service interactions for feedback.
Performed customer negotiations to reach fair conclusion for both business and customer.
Performed regular follow-up calls with customers to ensure their satisfaction with products and services.