Ualona Tonumaipea
Victorville,CA
Summary
Adaptable Early-Career Professional experienced in customer service and field exercise support. Delivered positive customer experiences through effective communication, teamwork, and adherence to safety protocols. Contributed to operational efficiency and team objectives in fast-paced environments.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Generic Roleplayer
Lexicon Inc
Fort Irwin, California
09.2023 - Current
- Adjusted behavior to effectively portray assigned civilian or adversary roles, thereby enhancing realism in simulations.
- Delivered realistic dialogue during tactical role-play sessions.
- Helped design, develop, and run simulations that reflected real-world events.
- Documented observations during exercises to provide accurate feedback. to lexicon INC exercise staff.
- Participated in team meetings, sharing insights and suggestions to foster innovative ideas and concepts.
- Maintained safety protocols during field exercise support.
- Adhered to laws, regulations, and policies.
Bagger
Comissary
Wahiawa, Hawaii
03.2022 - 05.2022
- Assisted checkout staff with efficient packing of items and organized customer orders for streamlined service.
- Supported commissary grocery bagging with careful product handling and accurate order assembly.
- Sorted fragile items separately and grouped heavy products for safer bagging.
- Maintained cleanliness of bagging area during shifts, ensuring stock availability for daily service.
- Collaborated with team members to enhance order flow and elevate the customer service experience.
Barista
Starbucks
Wahiawa, Hawaii
12.2021 - 02.2022
- Managed morning rush of customers, providing efficient, levelheaded service to enhance customer satisfaction.
- Supported team members during rush periods, coordinating order flow to maintain service speed.
- Greeted customers and took orders at counter, ensuring positive first impressions.
- Followed food safety and sanitation procedures during daily shift tasks.
Education
High School Diploma -
Silver Valley Highschool
Yermo, CA05-2023
Some College (No Degree) - Psychology
Barstow Community College
Barstow, CA09-2026
Skills
- Simulation design
- Crisis management
- Case reporting
- Crisis management
- Conflict resolution
- Active listening
- Crisis management
Languages
English
Professional
Samoan
Limited
Timeline
Generic Roleplayer
Lexicon Inc
09.2023 - Current
Bagger
Comissary
03.2022 - 05.2022
Barista
Starbucks
12.2021 - 02.2022
High School Diploma -
Silver Valley Highschool
Some College (No Degree) - Psychology
Barstow Community College